Head of Property Services

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The role

The Property Management business line is a significant part of the BNP Paribas Real Estate business and manages property on a national basis on behalf of a range of a wide range of client. The business line is made up of approx. 340 employees.

This role will be to support the Head of Property Management and form part of the Executive Management team, responsible for developing and implementing a "one team" business line strategy. This is to enable a joined up approach for all our clients nationally. We want to continue to offer our clients a first class service, and in order to do this, the departments within Property Management must work collaboratively together at all times.

Strong leadership, departmental management and business planning experience, within the Property Management and Facilities Management sectors will be critical to the success of this position

Key deliverables

• In conjunction with the Head of Property Management, develop and implement an effective business plan vision and strategy for the short, medium and longer term

• Monitoring progress against Business Plan objectives - Team Targets, Financials, Budget Management

• Managing teams and staff to deliver against client and BNPPRE KPI's

• To deliver revenues in accordance with budget and in conjunction with Head of Property Management and Head of Operations, manage costs within that budget

• Provide guidance and motivate both the Property and Facilities Management teams to obtain results, at both the operational and management level

• Monitor service delivery nationally through a pro-active co-ordinated approach with the senior Property Management team, and benchmarking against the market to ensure a competitive approach is maintained at all times.

• Working alongside our Procurement, Health & Safety and Sustainability teams in Property Management /Corporate Procurement to enable a progressive first-class service to our clients

• Effectively manage and develop a central team of senior staff

• Regularly review the department structure to ensure the service offering reflects the requirements of the business and our clients

• Monitor with the Head of Operations and Business Development, client and team profitability and cost recharging

• Ensure effective business continuity arrangements are in place and tested

• Reporting at Executive level with commentary on any issues and suggestions on necessary improvements

• Identify and develop opportunities to enhance the business

• Maintain and build a number of strategic client relationships

• Preparation of financial management reports, in conjunction with Heads of Operations and Client Finance

• Analyses financial, commercial and market information to inform decision making

• Seeks inspiration internally and externally from inside and outside of the real estate industry and delivers operational innovation

• Improves effectiveness and efficiency and therefore the profitability of the business line

• Implementing group policies and closely monitoring risks

• Collaborate with other business lines to promote cross-selling and growth initiatives

• Works to ensure client debts are managed and collected on time

• To ensure that processes are followed, reviewed and updated regularly

• Drive cross-selling initiatives, client development etc.

• Increase the turnover with existing clients by working with colleagues and Key Account Managers to identify new business potential, by selling the actual services and/or proposing new services

• Develop a culture of process improvement through training, communication and development of appropriate systems and processes

• Represent and promote REPM UK by participating in the Executive regular meetings

Person specification
Qualifications

• Bachelor's degree in Business Administration or industry-relevant equivalent
Experience

• Proven experience in a senior leadership role

• In-depth understanding of the industry and the workings of different departments of a company, including finance.

• Excellent leadership and organisational skills

• Knowledge of accounting, financial analysis and data analysis

• Previous experience of running a significant P&L and with substantial evidence of enhancing performance through growth and profitability

• Excellent English language skills both written and spoken

• IT literate MS Office at intermediate level