Head of Property Management

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Overview
The Head of Property Management will lead the property management function across John D. Wood and Company and its associated brands - Aspire, APW, and CHK Mountford. This senior leadership role will be responsible for overseeing all aspects of property management operations, ensuring best-in-class service delivery, driving income performance, and maintaining the highest standards of compliance and professionalism across the portfolio.
Key Responsibilities

• Leadership & Strategy
• Lead, inspire, and manage property management teams across all PMCs.
• Implement and execute business strategy in line with the company's goals and growth plans.
• Foster a culture of accountability, collaboration, and excellence across the department.
• Work closely with board-level executives to provide strategic insights and updates on market conditions, lettings legislation, and business performance.
• Operational Management
• Oversee the management of all occupied units across the business and its brands.
• Maintain oversight of the lettings portfolio, ensuring compliance, efficiency, and client satisfaction.
• Drive key income streams including renewals income and property management income, ensuring targets are achieved or exceeded.
• Monitor and manage the retention of occupied units within the managed portfolio.
• Full accountability for Renewals department and income, Property management income.
• People & Performance
• Lead, train, coach, and mentor property management staff to achieve professional growth and high performance.
• Conduct regular performance reviews and ensure robust people management processes are in place.
• Maintain a strong understanding of HR best practices and support the professional development of all team members.
• Compliance & Legislation
• Serve as one of the company's subject matter expert on lettings legislation, including the Renters' Rights Bill and other regulatory frameworks.
• Ensure all processes and documentation comply with ARLA Propertymark standards and relevant legal requirements.
• Champion high standards of governance and risk management within all property management activities.
• Customer Service & Brand Standards
• Lead from the front in delivering an exceptional client experience.
• Uphold the brand values and reputation of John D. Wooden Company and its associated brands.
• Ensure consistent delivery of outstanding service across all touchpoints.

Working at John D. Wood & Co.
At John D. Wood & Co., our success is built on our people. We pride ourselves on fostering a people-first culture that values collaboration, ambition, and personal growth. With over 150 years of heritage, we combine tradition with innovation - maintaining our reputation for excellence while constantly evolving to meet the modern demands of the property market.