Head of Property, Entertainment, Natural Resources & Construction Claims, UK

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Let's care for tomorrow.

Your ambitions. Your dreams. Your tomorrow

Whether it's aircraft, international business or offshore wind parks, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses.

We are looking for a Head of Property, Entertainment, Natural Resources & Construction Claims, UK, based in London.

Your Team

We are committed to delivering on our claims promise. At Allianz Commercial, we are committed to deliver superior claims experience to our customers: before, during and after a loss.

The Impact You Will Have

Reporting to the Regional Head of Claims, UK, you will play a crucial role in upholding Allianz's commitment to excellence by navigating complex cases with empathy and precision, ultimately contributing to the company's reputation as a leader in the insurance industry.

Some of your specific responsibilities could include:
• Manage and lead a team of Claim Handlers, providing guidance, training, and development opportunities. Engage in succession planning to ensure team continuity and growth.
• Maintain accurate claims records for designated accounts using Allianz Commercial Claims administration systems. Support credit control processes by reviewing late/non-payment of premiums.
• Work closely with the Regional Head of Claims to support the implementation of claims innovations and advances.
• Produce management information reports, such as monthly major claims movements, and proactively identify loss trends to drive data quality improvements.
• Investigate standard and complex claims, determine coverage, and evaluate loss exposures. Establish appropriate reserving levels and manage technical referrals.
• Settle standard and complex claims efficiently, ensuring competitive settlements. Support subrogation processes and adhere to settlement guidelines.
• Ensure claims are handled within authority limits and in line with Allianz Commercial Claims procedures. Prepare referral documentation for cases outside authority levels and conduct audits of external service providers.
• Represent Allianz Commercial positively in the market, liaise with Distribution to support business growth, and participate in client meetings to promote claims handling capabilities.
• Develop and maintain strong relationships with key brokers, clients, and stakeholders, fostering collaboration across functional areas in the claims handling process.

What You'll Bring to the Role
• Strong understanding of relevant products, wordings, terms, conditions, and coverages, with the ability to apply this knowledge effectively.
• In-depth knowledge of the claims handling process from notification to settlement and recovery, ensuring efficient and accurate claims management.
• Comprehensive understanding of reserving principles and practices, as well as robust knowledge of coinsurance and reinsurance applications.
• Familiarity with relevant legal processes and procedures, including litigation management and litigation avoidance techniques such as mediation.
• Excellent communication skills, with the ability to clearly and effectively express ideas and messages both verbally and in writing.
• Well recognized established relationship building with brokers at peer group level and well established within local market.
• In depth understanding of regional / local LoB insurance.
• Proficient in negotiation and conflict management, capable of achieving the best outcomes for Allianz Commercial and clients, even in contentious situations.
• Strong analytical skills, with the ability to absorb information from various sources, analyze data in detail, and draw appropriate conclusions.
• Proven ability to lead and manage a team, including delegating tasks and steering team direction and goals effectively.

66662 | Customer Services & Claims | Professional | Allianz Commercial | Full-Time | Permanent

What's in it for you?

Let's care about everything that makes you, you

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let's care for your financial wellbeing

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let's care for your opportunities to progress

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let's care for life's twists and turns

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let's care for our society and our planet

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks.Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises.We also cover unique risks such as offshore wind farms, infrastructure projects and film productions.Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling.Allianz Commercial helps customers to prepare for what's ahead.

Learn more about careers at Allianz Commercial by clicking here.

Learn more about Allianz Commercial by clicking here.

Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. Diversity of thinking is an important part of our culture.

People with disabilities:
We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com

Recruitment Agencies:
Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly. Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact managers directly.

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