Head of Project Management

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

The Role:

Head of Project Management & Operations for an integrated marketing agency for global b2b tech brands!

Location:

Work wherever works best for you. We offer a fully remote/hybrid work model, meaning you have complete flexibility to work from home or in one of our vibrant offices in London and Leeds.

The Opportunity:

Join a fast-growing B2B tech agency with big ambitions and real momentum. Work with innovative and world-leading brands to deliver integrated campaigns that create amazing opportunities and drive growth across the globe.

We are seeking a strategic and results-oriented Head of Project Management and Operations to lead and elevate our project delivery capabilities. This role will be instrumental in driving operational excellence, ensuring the seamless and high-quality execution of a portfolio of client engagements. The Head of Project Management and Operations will champion best-in-class project management, foster a collaborative and high-performing team environment, and optimise operational processes to maximise efficiency and client satisfaction.

This role requires an experienced leader with exceptional communication, organisational, and problem-solving skills, capable of driving strategic initiatives and contributing directly to the agency's continued growth and success.

You:

• You think bigger. You don't let someone else's imagination or fear hold you back.
• You stay connected. It's about relationships with colleagues and clients, always keeping your finger on the pulse.
• You own it. You are the absolute boss of your own job, brief, account, project, idea, meeting - you name it, you own it.
• You keep it real. You are up-front, open and honest.
• Energy and enthusiasm for the work that we do.
• Use creative problem - solving to overcome challenges posed by client briefs and competing priorities.
• A great communicator - engaging, articulate, passionate.
• Ability to multi-task and get things done.
• Diligence in delivering against pre-agreed timescales.
• Strong attention to detail.
• Supportive and flexible working style.
• Sets an example to others in the importance of curiosity and thinking differently.

The Role:

Team Leadership:

• Provide strong and strategic leadership to the PM & Ops team, fostering a culture of collaboration, accountability, proactivity, and continuous development.
• Recruit, onboard, mentor, and develop project managers at all levels, identifying individual strengths and areas for growth, and creating tailored development plans to enhance their skills.
• Lead by example, demonstrating best practices in project management, communication, and stakeholder management.
• Facilitate regular team meetings and workshops to ensure alignment, address challenges, and share successes.
• Effectively manage team workload and resource allocation.

Project Management Oversight & Delivery:

• In addition to providing strategic oversight, this role will also be responsible for the direct management of specific, high-value, and/or strategically critical client projects. This will involve leading all aspects of the project lifecycle, from initiation and planning through execution, monitoring, and successful closure.
• Oversee the management of all client projects, ensuring they are delivered on time, within budget, and to the highest quality standards, meeting and exceeding client expectations.
• Implement and monitor key project performance indicators to track project health, identify potential risks and issues, and implement mitigation strategies.
• Act as a point of escalation for complex project issues and provide strategic guidance resolving challenges.
• Foster strong working relationships with Consultancy and other Fox departments.

Operational Excellence

• Drive continuous improvement across the agency's client delivery functions. This includes evaluating processes beyond just project management, such as resource allocation across departments, workflow, and inter-departmental collaboration.
• Analyse performance data (including project KPIs, resource utilisation, client feedback) to identify bottlenecks, inefficiencies.
• Facilitate post-project reviews and operational debriefs to identify lessons learned and implement improvements.
• Stay informed about industry trends and best practices in operational excellence relevant to B2B marketing agencies.
• Champion a culture of continuous improvement and proactively seek opportunities to elevate the agency's delivery capabilities.

About Fox Agency:

Fox Agency is an integrated agency for global B2B tech brands on a mission: To grow, expand, transform, accelerate, go-to-market, get investment. Or simply, get customers.

From insight to implementation, we use creativity to excite and make a difference - awareness, sentiment, engagement, demand. We call this creating opportunity.

Our approach is based on expertise, collaboration, and momentum - getting the best people, working together to define challenges, develop strategies, and build solutions. This takes open-ness, straightforward-ness, and willingness to adapt to change and different ideas.

By 'global B2B tech brands' we mean brands with a global footprint (or game-plan), and an ambition to change their world - including leaders in SaaS, fintech, transformation, IT & cloud, electronics, telco & IoT, industry 4.0, and automotive.

We have offices in London, Leeds, New York, Denver and Düsseldorf, and a network of international partners to support implementation in world-wide markets.

We believe in creating the best possible environment for good people to thrive. Respect, wellbeing and accountability are at the heart of all we do, and we are proud to be recognised as one of Campaign's Best Places To Work.

As a B Corp Certified business, we have a commitment to sustainability and are on a journey towards Net Zero by 2030.

The good stuff:

In addition to working across global B2B technology brands, we offer a range of benefits, including:

• An inclusive culture - We have a clear vision of what a great place to work should feel like - including clear values (that we try to stick to!)
• Vibrant office spaces (that are dog-friendly too!)
• Salary - Competitive salary with regular reviews
• Salary Sacrifice Pension Scheme - Automatically enrolled after 3 months of service
• Profit Share - A company-wide profit share scheme
• Holidays - 25 days holiday (that grows with service) + Christmas close-down, the ability to buy, sell, and carry over holiday allowance - maximum of 3 days every year!
• Birthday's off, including £100 towards a Milestone Birthday Meal
• Workplace Wellbeing - A raft of initiatives for employee health and wellbeing - including private health insurance, monthly wellbeing allowance, cycle to work scheme and more!
• Inspiring agency-wide lunch and learns that span from industry leaders to experts in neurodiversity, sustainability, and diversity to name a few!
• Employment Assistance Programme - Available 24/7
• Enhanced Family Friendly Scheme -including maternity, partner, and adoption leave
• Life Insurance
• Individual training and development allowance
• £50 Book Allowance
• £1,000 bonus for referring new recruits
• Quarterly socials, epic summer parties, monthly Friday Teams socials for chats, quizzes, games, and drinks (with prizes to be won!)
• Paid Volunteer Day - take one paid day per year to support a charity of your choice
• Tech Events - Opportunity to travel to global tech events!

Diversity, Equity & Inclusion:

At Fox Agency we are a dedicated team committed to bringing a positive workplace culture to all we do. We know our people will be inspired to perform their best if they feel trusted, valued and safe. It's why we're big on empowerment, flexible working and equal employment opportunity for all, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity and expression, or veteran status.

If you need any reasonable adjustments as part of the recruitment process, please contact alice.p@fox.agency