Head of Product, Growth & eCommerce

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Head of Product, Growth & eCommerce ITVX (Maternity Cover)

Viewer, Media & Entertainment

9 month FTC

White City, London

Hiring range: £90,000 - £100,000 (Annual Salary)

For more information please email TalkingCareers@itv.com

Your work matters to millions.

Shaping culture is in the DNA of ITV. So, it's not surprising that you'll find us in every home in the UK, our productions are famous all over the world and we're at the forefront of the digital streaming revolution.

When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact's felt in the business, but big enough that your impact reaches millions of people.

Come develop your skills, change TV and the course of your career. Don't just watch it. Be part of it. Join ITV.

Your impact sends ripples.

The team

The Growth & eCommerce Product team is focussed on both the acquisition and re-activation of users onto ITVX and upsell to our paid tier, ITVX Premium. We work to optimise first and returning experiences on the platform, including authentication, onboarding and the conversion to viewing our amazing shows! The team is socially cohesive and experienced in complementing and leveraging each other's diverse skill sets to launch features with impact and at speed.

The role

As the Head of Product you will lead a team of Growth Product Managers in improving viewers access and activation journeys. You will act as a champion of ITVX Product and Viewer ways of working. Collaborating with Marketing will be key to align paid media strategy to product experience ensuring a consistent and delightful viewer experience. You'll need to work closely with Marketing to create high ROI CRM retention journeys and be responsible for the timely launch of ITVX premium discount campaigns and commerce platform innovation. The ability to lead, coach and drive high performance behaviours and culture from your team will be fundamental to your success as well as providing support to ITVX Product Directors with product operations and stakeholder management.

Skills you'll need (minimum criteria)

• Knowledge and experience in registration / sign-up flows
• Knowledge and experience of paid marketing activities (cost per acquisition, LTV) and how to make these successful through customer lifecycle management
• Knowledge and experience in e-commerce particularly funnel optimizations and testing, payment types and post-purchase on-boarding flows
• Knowledge and experience with CRM, data, activation tactics and martech stacks

Other things we're looking for (key criteria)

• Min 3 Years in a similar level role
• Excellent stakeholder management skills and proven track record in working with cross-functional teams
• Excellent written and verbal communication skills
• Ability to navigate relationships at various levels across a business, including strong influencing skills so as to act as a change agent
• Comfortable to navigate and guide others through ambiguity
• Able to work independently with little direction and to tight and evolving deadlines
• Flexible and creative approach to problem solving

ITV is for everyone.

ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we'll guarantee to take you to the next stage* (minimum criteria above).

We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at talkingcareers@itv.com.

Find out more about applying with a disability.

* There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.

Because those who make an impact deserve to be rewarded for it.

ITV offers some great rewards and benefits including:

• Flexible working with a range of options
• Generous holiday allowance, plus you can buy more
• Annual bonus opportunity
• Competitive pension contribution
• Save as you earn - with an opportunity to buy ITV shares
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

More about our benefits

Closing date: 26th November 2024