Head of Premium Hospitality

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Job Introduction

Head of Premium Hospitality - Aston Villa FC

• £50,000 per annum
• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
  • Entertainment discounts - up to 55% off cinema tickets
  • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
  • Travel discounts - Discounts with holiday companies such as TUI and Expedia
  • Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodafone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

More about the role:

Are you passionate about delivering exceptional guest experiences? Do you thrive in creating unforgettable moments? Join our team as the Head of Premium Hospitality and lead the way in crafting luxury service like no other!

• You will have full ownership of the co-ordination and delivery of our premium hospitality operation in 25 premium boxes and 500 premium restaurant covers
• Responsible for the delivery of consistent and exceptional product quality and service standards to achieve and exceed and grow our reputation for celebrated customer experience
• Oversee all aspects of premium hospitality operations, ensuring the highest standards are maintained at all times
• Develop and implement innovative strategies to enhance guest satisfaction and loyalty
• Lead and inspire a team of talented hospitality professionals, fostering a culture of excellence and collaboration
• Collaborate with other departments to create seamless and unforgettable guest experiences
• Stay abreast of industry trends and best practices to continually elevate our offerings

About you:

• You will be a naturally confident leader with proven experience in luxury hospitality management, and a track record of delivering exceptional results
• Confidently able to manage a mixed portfolio of outlets and business functions
• Senior management presence to engage with client, peers and functional specialists
• Positive and passionate with a focus on food and a flare for hospitality
• Strong leadership skills with the ability to motivate and develop a high-performing team
• Excellent communication and interpersonal skills, with a keen eye for detail
• Innovative mindset with a passion for exceeding guest expectations

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.