Head of Practice - D365 / Business Applications (CE & BC)

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Head of Practice - D365 / Business Applications (CE & BC)

Competitive Salary + Bonus + Shares + Benefits including Unlimited "Paid" leave!!!

Infinity Group

Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.

With a robust team of over 170 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Finalist for Microsoft Partner of the Year for Dynamics Business Central.

We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.

Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.

We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.

Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.

The Role

The Head of Practice is a senior role with both functional and business responsibilities. The role reports directly to the Managing Director and works collaboratively with other members of the Senior Management Team. The Head of Practice is responsible for leading and driving the direction and outcome of Infinity's consulting practice aligned with the company's strategic direction.

What skills and working characteristics should this person have?

• Experience dealing with C-level stakeholders and direct customer interactions.
• Proven ability to establish and maintain credibility with senior stakeholders (including clients, delivery partners and internally within the business), excellent influencing skills to build and maintain relationships and work collaboratively, driving process improvement and success.
• Ability to interact with multiple stakeholders within the organization and in the client's organization and to serve as an expert representing Infinity's delivery capabilities.
• Excellent verbal and written communication skills.
• Excellent analytical, statistical, and problem-solving skills.
• Experience of negotiating, and managing within, complex contractual arrangements.
• Strong organizational, interpersonal, leadership, team building, decision-making, conflict resolution, and negotiation skills.
• Ability to manage multiple tasks, maintain confidentiality and listen to ideas and understand the information presented verbally or in writing.
• Conform to the highest standards of conduct and ethics, including sound honesty and integrity.
• A high degree of flexibility, creativity, innovation, and critical thinking.
• Excellent planning and organisation skills at both a strategic and operational level to deliver work to agreed timescales and standards.
• Experience of managing large teams, providing coaching and excellent line management and support to direct reports.
• Excellent self-management skills to work independently, using own initiative and being flexible and adaptable.
• Understanding and experience of performance monitoring and reporting on impact of activities.
• Good decision-making skills and confident in making strategic and operational decisions.

As a Head of Practice, you'll be responsible for:

• Ensure the optimal utilisation of the Infinity's various practice resources.
• Oversee and implement workforce management plans, ensuring that resource capacity and skills are aligned to defined business need and forecast demand.
• Foster a culture of high performance and excellence.
• Engage and motivate the employees.
• Promote collaboration and knowledge sharing across the practices.
• Work closely with the senior management team to identify potential new opportunities for improvement in process or potential new products.
• Support the activities of the Sales team in cross-selling of identified services into existing and new customers.
• Support practice consulting inputs into peer reviews and presales activities.
• Provide guidance and supervision to team members as consulting activities are carried out.
• Keep abreast of internal and external developments and respond accordingly.
• To embody our mission, values and key performance metric of optimal employee engagement.
• Work collaboratively across teams, departments, and clients.
• Be open to change and respond flexibly and quickly to the changing world.
• Demonstrate organisational awareness and see the bigger picture while working towards objectives.
• Communicate effectively, ensuring messages are understood and that you strive to understand others.

Like the rest of the Infinity team, you'll benefit from:

• Work in a great culture, highly ambitious, collaborative, humble and we pride ourselves in making others look cool be it our colleagues or clients.
• Benefits include Unlimited Annual Leave, Private Healthcare, Life Assurance, Company Shares, Electric Car Scheme and Flexible Working.
• A newly renovated office with a break-out area, decent coffee, and a pool table.
• Weekly company events (Think Bigger Friday with Drinks) and quarterly social events with your teams and company-wide affairs including our very own 'Illuminate' Annual Awards Gala, Christmas Party, and summer fun. These are not obligatory but there are very few of us who don't want to be part of the fun and we include your partners too

What are the next steps?

• Apply with your current resume or link to your LinkedIn profile directly on our careers page https://www.infinitygroup.co.uk/careers/
• Have a quick call with Dom or Keiran (our internal recruiters), to go over the position in more detail and answer any questions you have.
• 1st stage interview, usually via Teams.
• 2nd / final stage ideally in person as we like to meet everyone in person and show you around our amazing office.