Head of PFI Operations

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Introduction
Head of PFI Operations

Lead Operational Excellence in a Vital Healthcare Setting

Are you a results-driven leader with a passion for delivering operational excellence in complex, high-stakes environments? We're seeking a Head of PFI Operations to lead the delivery of outstanding soft services facilities services on a critical PFI healthcare contract.

Based onsite, you'll oversee day-to-day operations, inspire high-performing teams, and ensure service delivery meets the highest standards for safety, quality, and sustainability - all while nurturing long-term client relationships and achieving key financial goals.
Your Mission

• Lead a diverse, multi-functional FM team on a major acute PFI healthcare contract
• Build and maintain strong client partnerships grounded in trust and shared values
• Ensure consistent compliance with commercial, financial, and operational targets
• Create a culture of continuous improvement, wellbeing, and high performance
• Deliver safe, sustainable, and efficient services with a focus on innovation and data

Key Responsibilities

• Lead the contract to deliver outstanding customer and patient experience
• Manage full P&L accountability, including forecasting, income, cost control, and risk
• Embed and uphold a zero-tolerance, accident-free safety culture
• Promote sustainability and social value through practical, measurable initiatives
• Collaborate across Compass to drive best practice and identify growth opportunities
• Monitor KPIs and contract compliance, acting swiftly to improve performance
• Develop an annual business plan aligned with both company and client goals

What We're Looking For

Essential Skills & Experience:

• Degree or equivalent experience in senior leadership of acute FM services
• Proven track record managing complex PFI or large healthcare contracts
• Strong financial acumen with full P&L management
• Ability to lead, motivate, and develop high-performing teams
• Clear understanding of commercial contracts and governance
• Excellent communication and stakeholder engagement skills
• Willingness and flexibility to travel to Compass sites across the UK

Personal Qualities:

• Curious, confident, and courageous leadership style
• Strategic thinker with a focus on outcomes and impact
• Passionate about service delivery, safety, and sustainability
• Strong interpersonal and negotiation skills
• Growth mindset with the ability to manage multiple priorities

Why Join Us?

At Compass, we empower leaders who are passionate about creating better outcomes - for clients, teams, and communities. You'll have the autonomy and support to make a real impact in a role that combines purpose, people, and performance.

Ready to take the lead on one of our most important PFI operations?
Apply today and help us shape a better future for healthcare services in the UK.