Head of Operations - Women's Housing Action Group (WHAG)

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An excellent operations leadership opportunity in an accomplished Northwest domestic abuse support charity

About us

WHAG is a leading Northwest based charity with 40 years' experience of delivering quality support services to those vulnerable homeless women, young parents, women, men and their families who are affected by domestic abuse.

We support people to overcome the experiences they have had and improve their safety and life opportunities. We give them the information they need to make positive choices about their futures and then build up the skills and resources needed to take control of their own lives, to secure their own tenancy and maintain a quality of life in the long term.

We are also skilled in delivering relationship training to employers, colleges and schools as part of our mission to end domestic abuse, homelessness, and the breakdown of relationships.

WHAG owns 20 properties and manages an additional 80 through lease and letting arrangements, supporting and housing people in Rochdale, Wigan, Cheshire West and Chester. Our front line teams who number some 45 dedicated staff working across communities and in 5 locations take pride in our values-driven approach and commitment to providing person-led support.

About the Role

By embodying our values of Empowerment, Choice, Change, Strength, you will be an inclusive leader of innovative, trusted and person-centred, trauma-informed services.

Reporting to the Chief Executive, you will build on strong foundations to deliver on our mission and develop our capabilities for the future across a diverse range of services and projects.

You will guide and support staff in the effective support of clients and ensure timely and robust processes for monitoring, evaluating and reporting on outcomes. You will coach and innovate our services delivery, identifying and shaping new opportunities to achieve our mission.

You will build strong relationships with commissioners and key stakeholders including contract managers, agencies and other bodies offering support to clients to identify new opportunities for contract and grant based delivery.

A key member of the senior leadership team you will be help shape and implement WHAG's business and operational strategy and deputise for the Chief Executive when required.

Essential Requirements:

• Proven management experience in delivering impact across similar person-centred services
• Excellent leadership and management skills
• Understanding of safeguarding and how to assure its effectiveness
• Experience of strategic and operational risk reporting, budgeting, planning and management
• Strong problem-solving and decision-making skills.
• Strong communication, relationship-building, influencing and negotiation skills
• Strong analytical, monitoring and reporting skills and attention to detail.
• Skilled in Microsoft Office and other use of database programmes for Operations
• Passionate about WHAG's aims and ethos
• Have a high degree of integrity, tact, diplomacy and organisational spirit.
• Have a hands on approach and be a team player

WHAG is fully committed to equality of opportunity and diversity to ensure that we reflect the full breadth of the people and communities we support, and we warmly welcome applications from all suitably qualified candidates.

How to apply

Eastside People is supporting WHAG in the recruitment of this role.

Please apply by submitting your CV and a cover letter, which should indicate why you are interested in applying for the role including the following:

• Why you are interested in the Head of Operations role at WHAG and how it fits with your skills and management approach?
• How your application matches to the essential skills and experience specified in the job description and person specification. Please give examples where possible

If you would like a call to discuss the role in more detail, please email Bryan McPaul bryan@eastsidepeople.org to arrange a convenient time. Having a call of this kind will not influence the success or otherwise of your application.

The closing date for applications is February 14th 2025.

Shortlisting interviews will take place shortly after and shortlisted candidates will have an interview with WHAG on March 3rd 2025.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.