Head of Operations | Web Division

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About Us
ICL is a London-based digital agency at the forefront of website development and bespoke CRM solutions. We deliver a full spectrum of services including secure hosting, ongoing support, and strategic digital marketing consultancy. Our expertise spans SEO, PPC, and social media management, serving a diverse and loyal global client base across both B2B and B2C sectors.

Role Overview
We're looking for a strategic and detail-driven Head of Web Operations to lead and elevate the performance of our Web Division. Reporting directly to the Chief Technology Officer (CTO), you'll play a key role during a period of exciting transformation and growth at ICL. This is a high-impact position, focused on optimising project delivery, streamlining internal processes, and strengthening long-term client partnerships.

Key Responsibilities

• Oversee the day-to-day operations of the Web Division, ensuring seamless end-to-end project delivery, effective resource allocation, and budget control.
• Refine and implement operational processes that promote efficiency, scalability, and client satisfaction-aligned with our signature 'Magic Process' SoP.
• Lead, mentor, and support a cross-functional team of designers, developers, project managers, digital marketers, and support staff.
• Track and report on project performance, timelines, and KPIs, identifying risks and resolving issues proactively.
• Drive a culture of quality, innovation, and continuous improvement throughout the division.

About You

• Significant experience in a senior operations, delivery, or programme management role within a digital agency or tech-focused environment.
• Solid understanding of web development workflows and technologies (e.g. WordPress, Laravel).
• Strong leadership and people management skills, with the ability to inspire cross-disciplinary teams.
• Confident working in a fast-paced, client-centric setting with shifting priorities.
• Exceptionally detail-oriented with a proactive, solution-led approach.
• Commercially savvy, with a focus on building and growing recurring revenue streams.

What We Offer

• A competitive salary and benefits package.
• Flexible remote-first working, with occasional client and site visits.
• A collaborative and transparent culture that values innovation and shared success.
• Ongoing professional development and mentoring from industry leaders.