Head of Operations - Takeaway
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Head of Operations - Takeaway
Department: Takeaway
Employment Type: Full Time
Location: Head Office
Reporting To: CEO
Description
The Head of operations - Takeaway is responsible for overseeing and managing all aspects of the takeaway kitchen operations within the organisation. This role requires a combination of leadership and operational management skills to ensure the efficient and effective functioning of the takeaway kitchens. The Head of Takeaway Kitchens will work closely with other teams across the business to drive excellence in execution and customer satisfaction, and operational KPIs.
What you'll do at Pasta Evangelists:
- Strategic Planning: Develop and implement strategic plans for the takeaway kitchen operations to achieve operational KPIs.
- Kitchen Operations Management: Manage day-to-day kitchen operations, including food preparation, cooking, stock management, and maintaining high excellent standards for food safety and hygiene.
- Staff Recruitment and Training: Recruit, train, and manage kitchen staff, to ensure a skilled and motivated team capable of delivering exceptional food quality and KPIs.
- Develop team development and retention plan working closely with the people team.
- Performance Monitoring and Analysis: Monitor key performance metrics, such as sales, labour productivity, Stocks and Waste and customer feedback, to identify areas for improvement and implement corrective actions as needed.
- Quality Control: Implement rigorous quality control measures to maintain consistency in food quality, portion sizes, and presentation, adhering to company standards and customer expectations.
- Vendor Management: Manage relationships with food suppliers, key stakeholders in our Pasta Factory and vendors to ensure the timely delivery of high-quality ingredients and materials at competitive prices.
- Health and Safety Compliance: Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards to provide a safe and hygienic working environment for staff and meet legal requirements.
- Cost Management: Develop and implement cost-saving initiatives to optimise food costs, minimise waste, and improve overall profitability without compromising quality.
- Innovation and Continuous Improvement: Stay abreast of industry trends, culinary innovations, and customer preferences to drive innovation and continuous improvement in takeaway offerings and operations.
- Collaboration and Communication: Collaborate with cross-functional teams, including marketing, sales, and operations, to align takeaway kitchen activities with overall business goals and objectives. Communicate effectively with stakeholders at all levels to ensure clarity and alignment of vision.
Who you are:
- Proven experience in a leadership role within the hospitality industry, preferably in a fast-paced takeaway or delivery kitchen environment.
- Excellent leadership, interpersonal, and communication skills, with the ability to inspire and motivate teams to achieve goals and drive performance.
- Solid understanding of kitchen operations, including food safety standards, inventory management, and cost control principles.
- Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities and deadlines.
- Strong analytical and problem-solving skills, with the ability to analyse data, identify trends, and make data-driven decisions.
- Knowledge of relevant health and safety regulations, food handling guidelines, and sanitation standards.
- Certification in Food Safety and Sanitation (e.g., ServSafe) is a plus.
What we can offer:
- Competitive salary to attract best talent
- Join a dynamic, fast-moving & diverse team
- Meaningful equity package with significant upside potential
- Discount at our counter and restaurant in Harrods
- Regular team socials and pasta tastings
- Free Pasta Evangelists products
- Free Italian lessons
- Referral bonus Scheme
- Discounted gym membership
- Cycle to work scheme
- 25 days of paid annual leave (plus bank holidays)