Head of Operations (South)

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Salary: Up to £50,000, plus quarterly bonus and company car

Hours: Monday to Friday 8am - 5pm, with flexibility required

Location: Southern UK

What can you expect?

As the Head of Southern Operations, you are responsible for managing a team of Air & Water Regional Operations Managers to provide top class service to our customers in your region.

• Be responsible for all aspects of your regional team
• Embed a structure to ensure all members of the team are trained and equipped appropriately to deliver the work
• Provide management support to help maximise efficiency and revenue through effective control of costs, efficient scheduling and initiatives to improve performance
• Take ownership and responsibility for delivering services for our key contracts and be responsible for relationship management with Customers.
• Liaise and work closely with the other regional ROMs, RSMs and Planning to achieve monthly compliance of all contractual work.
• Produce KPIs to ensure the team carry out all tasks included but not limited to (effective audits, 1-2-1s, compliance, profit, appraisals, security clearances and any employee relationship meetings)
• Control departmental spend within agreed budgets and provide monthly detail report to your Manager to include control of monthly overtime/travel time spend.
• In the event of an incident/accident, involve SHEQ and take responsibility and represent Marlowe Environmental Services during any investigation, findings and corrective actions.
• Deliver or exceed contract compliance targets for the region and provide full report to your manager.
• Responsible for the delivery of critical tasks due in the month.
• Deliver or exceed right first time/call back targets per region.
• Maintain utilised time per Contract Area.
• Control staff and operational direct headcount and basic wage costs within agreed levels.
• Implement processes and standards and report on operational performance and suggest and implement operational improvements and efficiencies

Requirements

What do I need?

• Excellent people management & Leadership skills
• Knowledge of running a departmental P&L
• Client service skills
• Commercials awareness and strategic planning experience
• Analytical and problem solving skills
• Decision making skills
• Be able to communicate and implement decisions effectively
• Time management skills
• Water treatment and air hygiene knowledge is desirable
• Valid driving License
• Compliant DBS and Security checks that can be customer specific
• Ability to work on your own and collaboratively as a team

Benefits

What additional benefits are available?

• Company vehicle, mobile phone, and tablet
• 25 days holidays plus Bank Holidays
• Development opportunities to gain additional qualifications
• Life Insurance offered after 6-month service
• Enhanced Maternity and Paternity pay
• Company events
• Employee Recognition Scheme
• Referral bonus program
• Royal London Pension
• Annual Pay reviews
• Free mortgage advice

About Us

Hydro-X was established in the UK in 1984. The company utilises years of experience and we are experts in our various fields and work hard to give our customers peace of mind by delivering effective water treatment, air hygiene, process engineering and training solutions.

Hydro-X Water offers proactive water treatment and water hygiene services. We help customers maintain compliance with their legal requirements and legionella prevention.

This is an exciting, new opportunity within a growing company, Apply now to start you career journey with Hydro-X

Please Note;

We do complete random drugs testing and for Insurance purposes the successful candidate should have had a driving license and no more than 6 points.

Hydro-X are an equal opportunities employer.

Closing date for applications will be 17th October 2024