Head of Operations - Live Entertainment

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Job Introduction

Head Of Operations - Live Entertainment - 12 months Fixed Term Contract

• £45,000 per annum
• 5 out of 7 days per week
• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
  • Entertainment discounts - up to 55% off cinema tickets
  • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
  • Travel discounts - Discounts with holiday companies such as TUI and Expedia
  • Shopping discounts - Save up to 15% at high street and online stores

• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and an additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during the first year back
• Competitive and supportive family benefits
• Day off for baby's 1st birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Who we are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Focused on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

About the role:

Lead and inspire a team of Operational Managers to deliver exceptional service within SEC Food's Live retail and restaurant sector. Manage client relationships commercially, ensuring compliance with policies. Oversee service standards, staff development, and food and beverage operations, exceeding customer expectations. Review business performance, meet financial targets, and demonstrate commercial value to direct reports, leadership, and line managers, aligning with the One Compass vision and strategy.

Planning:

• Align with SEC brand, drive catering improvements, and apply lessons learned.
• Monitor market trends and suggest changes.

Operations:

• Ensure top-quality service, exceed targets, and manage suppliers.
• Drive guest focus, align menus with budgets, and act on feedback.
• Build stakeholder relationships, maximize performance.

People:

• Foster client relationships, team engagement, and communication.
• Coach, celebrate success, and manage talent.

Financial & Business Development:

• Control costs, analyze growth opportunities, and develop products.
• Lead growth strategy, ensure compliance, and achieve profit targets.

KPIs:

• Achieve growth, retention, positive feedback, and cost control.
• Ensure audits, waste reduction, and supplier compliance

About you:

Team Leadership & Coaching

• Realizes potential in others, inspires, celebrates success.
• Builds relationships on integrity, respect, and trust.
• Structured, approachable, and motivating.

Collaboration & Influencing

• Fosters loyalty to the organization.
• Enthusiastic and promotes best practices.
• Passionate about what they do.

Client & Customer Focus

• Builds genuine client partnerships and listens to customers.
• Creates exceptional experiences.

Change Leadership

• Leads innovation, adapts to change, and helps others do the same.
• Flexible, resilient, calm under pressure, and adaptable.

Strategic Leadership

• Acts with integrity, addresses core issues, identifies talent.
• Steadfast in challenging situations.

Commercial Results

• Commercially agile in budgeting, forecasting, and resource management.
• Pursues profit with integrity.

Experience & Skills

• Minimum 2 years in a management role with P&L accountability in high-volume food service.
• Financial controls, forecasting, and commercial modeling experience.
• Led teams of 8+ in delivering excellent food and customer service.
• Change program implementation experience.
• Strong communication, stakeholder engagement, and IT skills.
• Health, Safety, and Food Safety management expertise.
• Commercial acumen to drive sales and profitability.

Why Join Us?

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.