Head of Operations - Debt Recovery

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Head of Operations - Debt Recovery

Department: Debt Recovery

Employment Type: Permanent - Full Time

Location: Derby, UK

Description

Flint Bishop is one of the leading business-to-business debt recovery law firms in the UK. We are the recovery partner for many leading UK brands and the firm has won all three major national debt recovery awards for our strategy in recent years.

We are now looking for a Head of Operations to lead our Debt Recovery department.

This role will work closely with the Head of Debt Services by leading the day-to-day operations of our volume driven legal debt services team.

The successful candidate will need to demonstrate a proven track record for collaborative working with a range of different stakeholders, astute operational knowledge and a keen eye for efficiencies and improvements.

This role will be based at our Derby headquarters, with travel to other office locations as required

Key Responsibilities

• Supporting the development and execution of the business strategy, aligning the work and outcomes across the department to deliver against strategic goals.
• Transforming the business to provide efficient and cost-effective services that deliver enhanced client value and experience that are compliant with legal and regulatory requirements.
• Evaluating performance and effectiveness of the teams and identify and implement improvements to achieve productivity enhancements through increased business effectiveness whilst keeping our clients and their customers front and centre.
• Working with relevant support teams and functions in the delivery of process, policy, risk, and governance frameworks.
• Acting as a trusted colleague and leader through provision of strategic advice, decision support, and ensuring governance arrangements are maintained and adhered to.

Skills, Knowledge and Expertise

You will:

• Have experience of leading a large operational team(s) driving a culture of continuous improvement within a customer outcome focused business. Prior experience leading Credit Management, Debt Recovery or Litigation teams and processes either in-house or for a third-party agency is advantageous.
• Have significant knowledge and understanding supporting Customers dealing with debt, with experience of SRA, FCA and/or OFGEM regulatory environment.
• Have a proven track record of developing and running regulated processes.
• Demonstrate your considerable experience of successfully leading and driving change programs.
• Be a strong leader with a natural ability to inspire and develop colleagues, creating motivated, high-performing teams with stretching goals.
• Have proven ability to drive digitalization and transformation across end-to-end processes.
• Have gravitas with superb influencing skills and experience of engaging with Executive and Senior Managers
• Have an enabling manner as you collaborate and network across the business, establishing strong links with key business areas as well as external partners.

Disclosure will be required in the event that a position is offered.

Benefits

What we offer?

• Competitive salary
• Bonus potential
• Great working environment at our Derby head offices
• Career development opportunities
• 27 days holiday plus bank holidays
• Options to buy & sell 1 week's holiday
• 1 week's holiday carry over
• Extra day off for your birthday
• Staff card discount scheme for local shops
• Social days and evenings on the firm
• Staff discounts on legal services