Head of Operations

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Head of Operations, Hertfordshire

Salary: £70,000 - £90,000 (depending on experience) + Performance Bonus

Hours: Full time: Monday - Friday

Benefits:

• 25 Days Holiday + 8 Days Bank Holiday
• In house gym
• Breakfast provided on Mondays, lunch provided on Fridays
• A workplace where appreciation is shown through spontaneous rewards

A very fast-growing family owned business with realistic future expansion plans are seeking a true Head of Operations.

Right now, our client's senior team are stepping into the day-to-day. What we need is your leadership, your structure, your accountability, your expertise.

This is a chance to establish end-to-end operational leadership for a growing, ambitious business, setting the strategy, driving accountability, building capability, and delivering consistent results across purchasing, stock/inventory, transport, despatch & goods-in, facilities and Compliance. You will own the KPIs, rhythms, and systems that ensure the company knows each day if it is "winning."

What you'll lead and improve

• Purchasing & Procurement. You'll build a professional procurement function to incorporate strategic sourcing, supplier management, cost reduction, forecasting, and team development. Currently the annual spend exceeds £6m
• Stock & Inventory. You'll take full control with emphasis on accuracy, turns, DIO, waste reduction, demand planning, and a clear stocking strategy for a business already holding stock in excess of £1m
• Leadership, KPIs & Communication. You'll install daily huddles, dashboards, accountability, cross-team communication, and a culture that delivers. The team will know when they are winning and are always aspiring to win
• Transport. You'll introduce carrier strategy, SLAs, performance reviews, and smarter, cost-effective routing.
• Despatch & Goods-In. You'll lead the move to WMS and barcoding, redesign stock locations, improve picking accuracy, and embed proper KPIs.
• Facilities & ISO. You'll bring compliance, structure, scheduling, and ownership.

What's in it for you?

• Total ownership of operations in a business ready for change and further expansion
• A leadership team who want structure and will back you to deliver it
• The freedom to build the function your way - people, process, systems
• A highly visible role where impact is immediate and measurable

Requirements

What you'll need to succeed

• Proven experience in procurement and strategic purchasing. (CIPS qualifications are a plus)
• Strong operations leadership across warehouse, transport and inventory
• Proven leadership skills with the ability to bring people with you and raise standards
• Experience implementing WMS/barcoding (highly desirable) and improving material flow
• Confidence with data, KPIs, and cost control
• A hands-on, steady, no-nonsense approach
• 5S and Lean experience would be highly desirable

If you want to transform a growing business, create clarity, drive performance, and build the operational backbone for the future, this is your role.

IND25