Head Of Operations

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Job Introduction

As our Head of Operations you will support the General Manager in managing the catering function at Cinch Stadium, home of Northampton Saints.

You will take the lead in hospitality areas on Northampton Saints home match days, overseeing the retail and logistics function with the support of the Retail and Bars Manager.

Ensuring non-match day C&E functions are delivered effectively and to the highest standard, building strong client and supplier liaisons.

More about the role:

• Ensure that all company quality standards in every aspect of the operation are always adhered to
• Build and maintain relationships with sponsors, contractors, partners, key clientele and suppliers as per the needs of the business
• Actively take the lead on events. This includes independently carrying out staffing plans, bespoke orders, attending pre-conferences with the relevant stakeholders and liaising with suppliers directly to tailor an event to the client's needs and deliver operational excellence
• Ensure accurate and up to date communication is maintained with the relevant stakeholders in any event operation allocated
• Where instructed, to recruit, interview and select suitable new recruits for the site, ensuring that budgetary constraints are considered
• To champion the man management of and development of the catering team
• Ensure that labour costs within your control are managed and that budgeted costs are met, or improved upon and understanding any variances
• Ensure that consumable items ordered are kept in a secure location and wastage is always minimalised
• Suggest to the General Manager developments in the operation that may improve the profitability, where agreed, implement and monitor these changes once approved
• Ensure that all financial administration within your area of responsibility is completed on a timely basis
• Support the wider Levy operation in external event management at the discretion of the General Manager
• Be an ambassador for Levy always

Who you are:

• Proven experience in a comparative role
• Strong, quality operational experience with a passion for F&B
• Articulate and numerate
• Awareness of government legislation, including health and safety and employment law
• Computer literate, with experience and an understanding of restaurant/bar software
• Results focused
• Able to use initiative
• Commercial judgment
• Motivational and development skills
• Resilience

What we'll give:

Head of Operations

• £35,000 per annum, 40 hours per week
• Compass exclusive offers on PerksAtWork
• Access to a wide range of programs to train and develop you
• Pension contribution
• Medicash policy
• Eyecare vouchers
• Free parking

Who we are:

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive Wow Points every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Levy UK & Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK and Ireland's most significant sporting, arena, and leisure venues. Through strong client partnerships, Levy UK & Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue.

Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.