Head of Operational Projects

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Job Introduction

The benefits

Health and Wellbeing Plans

23 days paid holiday

Discounts and Cashbacks

Paid Volunteering days

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

Bonus

Travel Allowance

The role

To enhance the capabilities of our Cleaning and Facilities Management division by introducing a new role dedicated to overseeing Hard Facilities Management (FM) operations and supporting core contracts requiring specialist project delivery. This role will focus on specialist cleaning, maintenance and repair work, and deep cleaning, while also building relationships with existing customers to generate additional work and manage all aspects of project pricing and delivery.

Your core role will include but not be limited to the following activities:

Lead and manage Hard FM operations, ensuring high standards of service delivery.

Oversee specialist cleaning, maintenance, repair work, and deep cleaning projects.

Provide support to core contracts requiring specialist project delivery .

Lead development of CAFM operations

Line manages deep cleaning team and trackside works team

Become our third responsible manager - signing odd project packs for trackside work/ line closures

Lead higher risk projects and be responsible for risk management

Build and maintain strong relationships with existing customers around special project budgets

Identify opportunities to generate additional work from existing clients.

Act as the primary point of contact for all specialist project-related inquiries.

Develop and implement project plans, ensuring timely and efficient delivery.

Coordinate with internal teams and external contractors to execute projects.

Monitor project progress and address any issues that arise.

Provide support for Trackside work sign off

Develop pricing strategies for all specialist projects.

Prepare and manage project budgets, ensuring cost-effectiveness.

Monitor expenses and identify opportunities for cost savings.

Ensure all projects meet quality standards and comply with health and safety regulations.

Conduct regular inspections and audits to maintain high standards.

Implement and monitor quality control procedures.

Prepare regular reports on project performance and outcomes.

Maintain accurate records of all project activities and financials.

The ideal candidate

Ideally a Bachelor's degree or similar qualification in Facilities Management, Business Administration, or a related field.

Proficient in scoping and pricing projects

Extensive experience in facilities management, with a focus on Hard FM operations.

Proven track record in project management and customer relationship management.

Strong leadership and organizational skills.

Excellent communication and interpersonal abilities.

Knowledge of health and safety regulations.

Able to travel UK wide and complete occasional night and weekend work

Successful candidates will be required to provide original documentation for detailed screening and vetting processes.

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.

In all situations people will be judged solely on merit or ability.

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