Head of Operational Performance Programmes

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Head of Operational Performance Programmes

Department: Customer Operations

Employment Type: Permanent - Full Time

Location: UK - London

Description

Your new company

A tech scale up with Big Plans...

When you join Exclaimer you will join a global award winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exciting work culture.

Not Heard of us ?

We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 50,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 275 employees worldwide.

This is an exciting new role that sits at the heart of the business, offering the opportunity to drive real impact across the entire organisation. As Head of Operational Performance Programmes, you will shape how the company sets, aligns, and delivers its most important objectives, ensuring every team is focused on the right priorities.

This role is a unique blend of strategy, execution, and collaboration, giving you the chance to work closely with leadership and teams across the business to enhance efficiency, visibility, and accountability. You'll be instrumental in translating high-level strategy into actionable outcomes, providing insights that influence decision-making at every level.

If you thrive in fast-paced, high-impact environments, enjoy driving transparency and alignment, and want to be at the core of a company's success, this is the perfect opportunity to make a real difference.

This role tracks and reports on progress of all operational performance programmes of work, providing insights to leadership and the entire organisation, driving accountability and visibility. Additionally, it plays a key role in operational strategy, execution, and cross-functional coordination to enhance efficiency and business performance. This role connects the business strategy to individual contribution and will be the heart of the operations team, driving communication, transparency and accountability.

Key Responsibilities

Facilitating:

• Lead the end-to-end OKR process, ensuring teams set, align, and execute objectives effectively.
• Drive operational performance programmes, streamlining processes and enhancing execution.
• Ensure alignment across the business, connecting strategy to execution.

Tracking:

• Help develop and maintain performance tracking frameworks, ensuring companywide visibility into progress and risks.
• Regularly monitor OKRs, KPIs, and operational metrics, driving accountability and data-driven decisions.
• Identify and address bottlenecks or inefficiencies, improving execution and goal achievement.
• Standardise reporting through dashboards, OKR scorecards, and structured review cadences.
• Analyse trends in performance to help forecast results.

Communicating:

• Provide clear, concise performance updates to leadership, surfacing key insights and trends.
• Prepare and present OKR reports, operational insights, and business updates to stakeholders and Exclaimer as a whole.
• Act as a bridge between teams, ensuring transparency, alignment, and clarity on priorities.
• Establish regular leadership check-ins and decision-making forums to drive strategic execution.

Skills Knowledge and Expertise

• Expertise in facilitation, performance tracking, and reporting.
• Strong background in planning, execution, and business performance management.
• Ability to drive cross-functional collaboration and leadership engagement.
• Data-driven mindset with proficiency in reporting tools (e.g., Power BI, Looker or OKR specific software).

Benefits

We offer you a challenging job in a growing and truly global international SaaS company with a competitive compensation structure. Ah, and you will be part of a fun and hardworking team:

• Remote / Hybrid working
• Healthcare
• Life insurance
• 6 weeks - work anywhere option per year
• Employee Assistance program
• Contributory retirement savings plan
• Opportunities for training & development
• Great team and culture
• Discounts portal
• Income protection Insurance
• Online GP services

Exclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.