Head of Operational HR

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Job Introduction

Are you a strategic HR leader with a passion for operational excellence and people-focused service delivery? We're looking for a dynamic Head of Operational HR to lead and evolve our HR services, ensuring they are consistent, efficient, and aligned with our mission of Building Homes. Changing Lives.

As a key member of the HR Leadership Team, you'll report directly to the Group HR Director, and work closely with the Head of Organisational Development and Head of Reward & Systems to deliver a joined-up people strategy that supports our growth and operational effectiveness.

Key Responsibilities

Strategic Leadership

• Shape and deliver HR operational strategy aligned with business goals.
• Advise senior leaders on employee relations and people practices.
• Collaborate across HR functions to ensure integrated service delivery.

Operational Excellence

• Lead the development and continuous improvement of HR policies and processes.
• Oversee employee relations casework, ensuring timely and values-led resolution.
• Manage the annual HR calendar and ensure operational readiness.

HR Business Partnering

• Lead and develop an industry leading HR Business Partner team.
• Ensure proactive, commercially focused support across business units.
• Monitor and evaluate HRBP impact and effectiveness.

Compliance & Risk Management

• Ensure and advise on legal compliance across all HR practices and policies.
• Lead internal audits and manage external legal and regulatory relationships.
• Own HR policy governance and communication.

Data, Systems & Collaboration

• Partner with Reward & Systems to ensure HR systems support delivery and reporting.
• Use data and analytics to identify trends and drive continuous improvement.
• Report trends in HR metrics to senior leadership.

Culture & Engagement

• Champion fairness, inclusion, and high performance.
• Embed organisational values through HR processes.
• Support a joined-up approach to employee experience.

Company Culture

We're proud of our inclusive, values-led culture where people are empowered to thrive. Our core values - Passionate, Collaborative, and Respectful, guide how we work, support each other, and deliver impact. We foster a supportive environment that encourages innovation, teamwork, and continuous improvement, all while staying focused on our mission: Building Homes. Changing Lives.

Skills & Qualifications

• CIPD Level 7 or equivalent experience.
• Strong knowledge of UK employment law and HR compliance.
• Excellent leadership, coaching, and stakeholder management skills.
• Commercially astute with a strategic mindset.
• Analytical and pragmatic problem-solver.

Essential Experience

• Significant experience in a senior HR operational role, ideally within construction, property development, or a related sector.
• Proven leadership of HR teams and business partnering functions.
• Experience managing complex employee relations and operational change.

Ready to make a difference?
Join us in shaping a high-performing, values-driven organisation. Apply now and help us build homes and change lives.

Head of Operational HR | No Expiry Date | Jobs and careers with Gleeson Homes