Head of Operational Governance

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Head of Operational Governance

Are you an Operational Governance leader with a deep understanding of FCA regulations in the Re(Insurance) industry and a proven track record in consumer and SME markets? If you're interested in joining a high-performing team at a top global professional services organisation and making a meaningful impact, we would love to hear from you. This is a hybrid role based in London, offering flexibility to work both in the office and from home

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As Head of Operational Governance, you will establish and implement a comprehensive, client-centric business governance framework, while working closely with key stakeholders to ensure that all policies and procedures are robust, up-to-date, and tailored to local business contexts.

• Lead the Governance team in developing a proactive governance approach that aligns with Aon Global and UK policies. This includes areas such as Consumer Duty, Operational Resilience, and Anti-Bribery and Corruption.
• Collaborate with essential stakeholders to define the governance meeting and oversight framework, ensuring clarity regarding the expectations from each business unit and establishing key performance indicators (KPIs) as necessary.
• Assess legal, regulatory, and other changes affecting the control framework, and engage with business operations to determine implications and required actions. Monitor implementation to ensure the presence of appropriate controls that demonstrate ongoing compliance.
• Find opportunities for improvement by using data to standardise processes, automate key controls, and improve management information (MI) reporting. Develop and implement measures for risk monitoring, improving the quality of Board, Operating Committee, and other key MI dashboards.
• To define and maintain the first line operational governance framework required to support new and existing legislation and Aon policy and procedures, in areas such as Consumer Duty, Operational Resilience, Complaints, E&Os, Anti-Bribery & Corruption, Business Conflicts of Interest, Cross-Border requirements, CDD, SM&CR and other regulatory areas.
• To monitor implementation and ensure appropriate controls are in place to evidence ongoing compliance.

Skills and experience that will lead to success

• A proven leader with significant experience in managing risk and compliance activities on behalf of the business, upholding strong leadership values.
• An ability to collaborate effectively in a matrix management environment, demonstrating refined verbal and written communication skills.
• Competence in building and maintaining relationships at senior organisational levels, thus facilitating effective decision-making processes. A comprehensive understanding of FCA regulations pertinent to (re)insurance broking, alongside a successful track record in consumer and small to medium enterprises.
• Experience in leading and developing high-performance teams, as well as a capability for navigating diverse business environments and influencing collaborators.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

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