Head of Mortgage Operations

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

About NOVA:

NOVA Wealth is a fast growing start up looking to change the face of financial advice and the way it's delivered in the UK. We firmly believe that a human adviser needs to be at the heart of every client relationship, however by leveraging technology we can empower our advisers to deliver higher levels of service and cut out a lot of the day to day admin that gets in the way.

At our core, we're here to build a game changer in the advice industry that delivers better customer outcomes, at a lower cost, for more people. Through customer-centric advisers supported by our innovative Lifeline technology, we empower our customers to go beyond just making smarter financial decisions to living the lives they dream of.

About the role:

We are seeking a Head of Mortgage Operations to play a pivotal role in leading and managing our mortgage team, ensuring the seamless delivery of mortgage services to our clients. This senior leadership position demands a strategic thinker with extensive experience in mortgage advice, a deep understanding of regulatory requirements, and exceptional team management skills.

You will be responsible for overseeing the end-to-end mortgage operations, including business development, processing, and ongoing servicing. Collaborating closely with other senior leaders, you will develop and implement strategies to drive operational efficiency, enhance customer satisfaction, and support the organisation's growth objectives.

What you'll be doing:

• Leadership and management: Provide strong leadership and guidance to the mortgage team, fostering a culture of excellence, collaboration, and continuous improvement.
• Operational oversight: Oversee all aspects of mortgage operations, ensuring compliance with regulatory requirements, company policies, and industry best practices.
• Process improvement: Identify opportunities for process enhancements and implement changes to streamline operations, reduce costs, and improve service delivery.
• Customer focus: Ensure a superior customer experience by maintaining high standards of service and addressing any issues or concerns promptly and effectively.
• Performance management: Set performance goals for the mortgage team, monitor progress, and provide regular feedback and coaching to help team members achieve their full potential..
• Inter-team collaboration: Collaborate with the other teams within the business to deliver consistent client outcomes and drive overall business success. This includes our partner, planning, compliance and technology teams.

Requirements

The ideal candidate will possess:

• Relevant qualification to be able to give mortgage advice in the UK (e.g. CeMAP / Certificate in Mortgage Advice).
• Extensive experience in mortgage broking and operations, with a proven track record of leadership and management success.
• In-depth knowledge of mortgage products, regulatory requirements, and industry trends.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• A results-oriented mindset with a focus on delivering exceptional customer service and achieving operational excellence.

Highly desirable (but non-essential):

• Relevant qualification to be able to give protection advice in the UK (e.g. Certificate in protection, R05 protection advice)
• Experience in a scale-up business (0-100 employees).
• Experience using Salesforce.
• Experience working in a FinTech business.

Join our dynamic team and contribute to the growth and success of our mortgage operations by leveraging your expertise and leadership skills. If you are passionate about driving change and making a positive impact, we invite you to apply for the Head of Mortgage Operations position.

You'll feel right at home if you're...

• Helpful: random acts of kindness make the workplace a better place so, go out of your way to be helpful, and give people reasons to smile.
• Straightforward: life is complicated enough. Don't make it harder for yourself, or for others. Sometimes the simplest approach works wonders.
• Bold: every great business started with a flash of inspiration. If you've got a great idea, don't keep it to yourself

Benefits

• Join a firm with genuine purpose and impact on our customers, along with a strong moral code
• Competitive salary + benefits (bonus, pension, private medical, income protection, death in service)
• Potential to get equity in the company in the future
• Access to Wellness / mental health support (Headspace App + mental health support through private medical)
• Budget for additional learning / cost of exams
• Electric vehicle leasing through salary sacrifice / cycle to work scheme
• Flexible working hours and hybrid remote working (typically 2-3 days a week working in the office (20 Farringdon Street))
• Exceptionally open and diverse, multinational team
• Entrepreneurial, creative environment