Head of MIS and Systems Development

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Head of MIS and Systems Development

Application Deadline: 13 January 2025

Department: MIS

Employment Type: Permanent - Full Time

Location: Middleton

Compensation: £59,024 / year

Description

To manage the provision of high quality Planning, Timetabling, ILR, Funding and Analysis / Reporting services, working in conjunction with the Executive Director of Planning, Performance & Information.

To be accountable for the technical administration of MIS applications and systems.

Lead and manage the MIS team in strategic initiatives and daily operations.

Coordinate with other department heads to integrate MIS resources effectively.

Ensure that curriculum managers receive accurate and timely management information to aid performance monitoring and contribute to the annual SAR process and Ofsted inspections.

To support the college's IT and Digital Transformation projects.

Key Responsibilities

• To oversee and co-ordinate the technical and analytical services of learner information and data.
• To cultivate, develop and maintain effective, supportive working relationships with all users of the service, and to promote the service to all users.
• To be responsible for ensuring auditable systems exist and operate with regard to the processing of all learner data.
• Ensure that the 'MIS Dashboards' and Reports provide accurate, timely data tailored to the needs of all user levels. Produce ad-hoc reports as needed for the leadership team.
• To lead on Customer Service excellence within your area, and ensure it becomes embedded.
• To work with the Executive Director of Planning, Performance & Information to ensure a cohesive MI Strategy is developed and implemented.
• To manage projects and lead the on-going development of relevant systems and promote their usage within the college.
• Monitor and streamline processes to ensure efficiency, effectiveness, and excellent customer service across the MIS business support function.
• Ensure full compliance with the Data Protection Act 2018, providing training and raising awareness across the College.
• Manage the departmental budgets, procurement processes, and contracts, recommending changes or improvements where necessary.
• To liaise with IT staff and external suppliers / contractors and plan effectively to ensure system 'down-time' is minimised, and systems' performance is optimised.
• Ensure continuous development and improvement of professional knowledge.
• To build, develop and effectively manage the team using the college's performance management system to ensure high performance and business efficiency.
• Any other duties, of a similar level of responsibility, as may be required.

Skills, Knowledge and Expertise

Qualifications

Essential Criteria

An appropriate Level 4 or above, a comparable professional qualification or equivalent relevant professional experience

How Identified: Application

Desirable Criteria

Qualification in Customer Service

Management Qualification

How Identified: Application

Experience

Essential Criteria

Minimum of 3 years' experience working with Data Management systems, preferably in an FE setting

Experience of implementing business systems and processes

Experience of working in a Customer Service environment, skilled at dealing with a variety of customers

How Identified: Application/ Interview

Specialist Knowledge

Essential Criteria

High level of expertise with EBS software or similar MIS business system

Detailed knowledge of the Individualised Learner Record (ILR)

Knowledge of FE and Apprenticeship funding streams

Knowledge / experience of SQL Server and DBA responsibilities

How Identified: Application/ Interview/Test

Desirable Criteria

Knowledge of KS5 performance measures and value added methodology

Working knowledge of the QAR methodology and business rules

Knowledge of relevant software systems (e.g. ProAchieve)

Knowledge of PDSATs and data validation techniques

How Identified: Application/ Interview/Test

IT Skills

Essential Criteria

Advanced level of competence with MS Office 365

SQL development experience

Power BI and Data Dashboards

How Identified: Application / Interview

Desirable Criteria

Competent user of SQL Server Reporting Services

Expertise / experience of MS SharePoint

Experience of working in a programming environment, including SQL and Power BI

Knowledge of AI tools such as MS Co-Pilot

How Identified: Application / Interview