Head of Marketing & Creative Operations (12-month FTC)

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Head of Marketing & Creative Operations

Contract: 12-Month FTC (Maternity Cover)

The Head of Creative & Marketing Operations is responsible for driving the effectiveness, efficiency, and scalability of marketing and creative output across the business. This role plays a critical part in ensuring that marketing strategies, campaigns, and communications are delivered seamlessly across channels and markets.

You'll bring structure where it's needed, pace where it matters, and a sharp eye for what good looks like. From campaign planning to creative production, from processes to cross functional collaboration, you'll keep things moving, improving, and evolving.

You'll also play a key role in shaping how we work, embedding smarter ways of doing things (hello AI), and fostering a culture that's collaborative, curious, and always a little bit better than yesterday.

You will be responsible for:

• Lead Marketing & Creative Operations: Own and optimise end-to-end marketing and creative processes, ensuring high-quality delivery at pace. Establish clear, structured ways of working that enable teams to perform at their best.
• Drive Campaign Planning & Execution: Lead cross-channel, multi-market campaigns from concept to launch. Manage annual and quarterly planning cycles, ensuring alignment and effective execution across teams and markets.
• Oversee Creative Production & Efficiency: Manage the central creative studio to deliver on-brand, timely output. Implement scalable systems, templates, and AI-driven tools to improve efficiency and empower local teams.
• Deliver Commercial Impact: Support revenue growth through operational delivery of key initiatives (e.g. B2B Gift Cards).
• Enable Cross-Functional Collaboration: Act as a strategic marketing partner across Product, Finance and HR. Support new market launches and partnerships, fostering seamless collaboration across the business.
• Manage Budgets & Resources: Own OPEX marketing budgets and vendor spend, including forecasting and optimisation. Oversee agencies and freelancers to ensure effective and efficient resource allocation.
• Build Scalable Systems: Develop and implement processes, guidelines, and frameworks that support growth and expansion into new markets within a cohesive operating model.
• Champion Team Culture: Foster a collaborative, transparent, and high-performing team environment. Promote clear communication, continuous improvement, and a culture where ideas are actively shared and refined.

About Treatwell

Hi, we're Treatwell. Nice to meet you.

We're a team of 700 passionate and brilliantly talented people across Europe. We're the industry's smartest salon management software, all connected to Europe's leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And....breathe.

But we're not done yet. We're on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

Requirements

About you:

• Experience leading marketing or creative operations in a fast-paced, multi-market environment
• A strong instinct for what good looks like - creatively and operationally
• Confidence working across teams and influencing at all levels
• A process-driven mindset, with the flexibility to adapt when needed
• Experience (or real curiosity) in using AI to improve creative or marketing workflows
• Solid financial acumen and experience managing budgets
• A commercial mindset - you care about outcomes, not just output
• Fluent English speaker. Any other European langueg will be a plus

Benefits

We'll treat you with:

• 28-days holiday, plus bank holidays
• Monthly £40 Treatwell vouchers so you can treat yourself too
• Online perks and wellbeing platforms
• A beneficial pension scheme and enhanced parental pay & leave policy
• Mental health support through our partnership with Open-Up