Head of IT Aftersales, Corporate Shared Functions, Logistics Centre and X-function Support, Automation, AI

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Aufgaben Head of IT Aftersales, Corporate Shared Functions, Logistics Centre and X-function Support, Automation, AI

About Us
At Mercedes-Benz Cars, we're passionate about what we do. Whether we're exploring ways to make motoring more sustainable, or pushing the boundaries of technology, innovation underpins everything we do.
It's an exciting time to be part of the team, so what are you waiting for?

How you'll play your part
We're looking for a creative and innovative leader who excels at inspiring and motivating teams. You'll bring a strong background in IT consulting and an in-depth understanding of business processes and strategy. You're proven experience in developing both IT strategies and comprehensive business plans, will ensure alignment between technology initiatives and overall business goals.
You possess a solid understanding of key automation technology trends, including advancements in AI and their practical applications, which enables you to drive innovative solutions within the organisation. Additionally, you are skilled in Agile project management methodologies, allowing you to lead projects efficiently and adaptively, ensuring swift and effective delivery in fast-paced environments
You are a strategic thinker with a strong passion for cross-functional collaboration, adept at working closely with diverse stakeholders across the business. Exceptional communication skills are essential, enabling you to present ideas, strategies, and value propositions clearly and persuasively to internal teams. With proven negotiation expertise, you bring a successful track record in navigating complex negotiations to achieve mutually beneficial outcomes
In this role, you'll establish and manage the Applications Management and Support model, ensuring alignment with ITIL processes for software environments. You'll manage and escalate operations and support for Local, Regional, and Central applications to ensure high availability and robust solutions. You will oversee the provision, integration, and automation of solutions, including local application changes and maintenance for MBUK legacy systems. Building and maintaining collaborative relationships with both Mercedes-Benz and external IT providers is essential to enhance service delivery and ensure compliance. Additionally, you will drive continuous improvement in Service Operations and Automation/AI to ensure stable operations and ongoing optimisation
At Mercedes-Benz, we operate with integrity and therefore you are required to maintain ethical standards in accordance with our polices and adhere to the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law

What's in it for you

As well as the opportunity to work in a dynamic environment, with a great team and culture, we'll offer you a competitive salary and discretionary bonus structure. We also hope you'll love our products as much as we do, with access to our colleague car schemes. On top of that, you'll be able to join our pension scheme and you'll get a flexible benefit pot that can be used to find the benefits that are right for you. We are pleased to be able to offer a hybrid working approach - achieving a great balance between remote and office working

We're here to support you - we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders, as well as flexible opportunities to support work life balance. We'll also encourage your development, with the training and knowledge you need to reach your potential

Who we are
Through the doors of Mercedes-Benz, you'll find a passionate team working to deliver cutting-edge IT solutions that drive innovation and efficiency across our business areas. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity
We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas

What's next?
Once you click apply, we'll take you through to the Mercedes-Benz Group careers portal - this is our parent company site, so don't worry, you're in safe hands. Here, you'll find a short application form to complete.
Please be assured that we're here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We're also open to working flexibly and are happy to discuss flexible working options.
Due to UK legislation, we need to let you know that we can only accept applications from those with the right to work in the UK

Managing your data

We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.
Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR
Your application data is held within our secure application tracking system called Taleo - you'll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek 'job alerts' once you are registered in Taleo and it's possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as careers@mercedes-benz.com for further information.
If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Mercedes-Benz UK Data Protection Officer at the following address: Mercedes-Benz UK Ltd, Legal Department, Tongwell, Milton Keynes, MK15 8BA or datacompliance@mercedes-benz.com