Head of Integrated Facilities Management

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Job Description

• East Suffolk Services
• Address: Rotterdam Road, Lowestoft NR32 2EF and Ufford Depot, Ufford, Woodbridge, Suffolk IP13 6ET
• Salary: £60,055 - £66,712 per annum
• Hours: 37 hours per week, Monday to Friday
• Contract: Permanent

We're looking for an experienced, commercially minded and people-focused Head of Integrated Facilities Management to lead and develop a diverse, high-profile portfolio of services including Hard and Soft FM, Grounds Maintenance, Building Cleaning and Street Cleansing.

This is a senior leadership role with real influence. You'll set the strategic direction for essential frontline services, driving innovation, continuous improvement and customer focused delivery, while ensuring strong value for money and long-term sustainability.

Day to day, you'll have overall responsibility for ensuring services are delivered safely, efficiently and in full compliance with statutory and regulatory requirements. You'll strengthen operational resilience, improve resource and workforce planning, and use performance insight to continually raise standards.

You'll also:

• Lead, motivate and develop a large operational workforce.
• Manage significant budgets and complex contracts, ensuring best value.
• Identify opportunities for service growth, income generation and efficiency.
• Build strong relationships with internal teams, partners and stakeholders.
• Champion modern, data led and sustainable ways of working.

What you will need

You'll be a proven operational leader with experience of running large, complex services in a safety critical environment.

You'll bring:

• Strong people leadership skills, with the ability to inspire and develop teams
• Commercial awareness and confidence managing budgets and contracts
• Excellent communication, analytical and problem solving skills
• Experience driving service improvement and managing operational risk
• The ability to turn strategic ambition into practical, deliverable plans

Most importantly, you'll be someone who understands that great services are built by engaged people, clear direction and a relentless focus on improvement.

Thinking of joining us? Here's why you should

At East Suffolk Services, we truly value our employees. We understand that the backbone of any company's success will always be its people and that our continued success depends on recognising talented individuals, supporting their development, and retaining them within our organisation. That's why we are committed to making East Suffolk Services a great place to work.

Discover our exciting new roles and how our Integrated Facilities Management services is growing. Find out more in our article 'New opportunities in our Facilities Management team at East Suffolk Services'.

We value our staff

In addition to a competitive salary, we offer a comprehensive package of benefits designed to support your health, development, and lifestyle.

These include:

• A top-tier health and wellbeing package through Canada Life, one of the UK's leading providers - including online access to UK-based GPs, plus life insurance.
• A competitive, matched pension scheme through Royal London.
• Access to a wide range of support networks and wellbeing initiatives, including mental health resources and specialist counselling.
• Learning and development opportunities tailored to your role and personal goals.
• Exclusive discounts on the latest tech (smartphones, TVs, laptops), holidays and travel, fashion, health and beauty, and more.
• A car benefit scheme and cycle to work scheme to support your commute in a way that suits you.

For more information on our fantastic benefits scheme, see our employee benefits brochure (pdf).

For more information

If you have any questions, or for an informal discussion regarding this post, please contact HR@eastsuffolk.gov.uk

Closing date: 11.30 pm, 3 May 2026.

Interview date: 11 May 2026, taking place in Ufford, Woodbridge.

How to apply

Step 1 - Read the advert and the Job Description and Person Specification (Word).

Step 2 - Complete the Supporting Statement template (Word). Please use the application template provided to show how you meet each of the criteria listed in the Person Specification. Unfortunately, we're unable to accept applications submitted in other formats.

Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

For more information, check out the How to Apply section of our Career Site.