Head of Incident Management

Role Description

As Head of Incident Management you will be a trusted advisor to the Head of Protection & Resilience, and the organisation to ensure that the Allianz UK responds effectively and efficiently to incidents. This includes ensuring recovery back to normal operations as swiftly as possible with minimal customer disruption.

To enable this you must work closely with the Head of Protection & Resilience, Head of Business Continuity Management and Head of Cyber Incident Management to build, develop and implement a five-year strategy for the evolution of Incident management aligned Allianz UK's strategic objectives for incident management.

This will be achieved through the delivery of an effective, comprehensive, professional service covering Incident Management, trend analysis, lessons learned identification, and implementation, education and awareness, and execution and reporting.

Salary Information

Circa £85,000

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

Key Accountabilities

• Ensure incident management approach and playbooks are communicated and understood throughout the business, and that relevant individuals are suitably trained to execute their role in incidents.
• For specific incidents, lead the organisation's response efforts during a disruption, working closely with cross-functional teams to ensure a coordinated and effective response. This includes activating the business continuity and/or DR plans, communicating with key stakeholders, and managing the recovery process.
• Assess the organisation's effectiveness at executing playbooks in response to incidents and propose and implement areas of improvement.
• Extract key insights and lessons learnt from tests and incidents from across the business and create a central summary.
• Through liaison with business areas and functions, assess how any insights and lessons learnt are being embedded and incorporated into business operations and activities.
• Ensure consistent reporting for all incidents across AZH, identifying and reporting on trends so that mitigating actions can be taken accordingly.
• Manage the team to deliver this effectively whilst ensure individuals develop and perform to improve the offering to the business alongside their personal career development.

Technical Skills

• Incident response management
• Operational resilience
• Business continuity management
• Incident Management Certificate or equivalent

Experience

• Demonstrable experience of managing and leading significant incidents to minimise the disruption to the business and customers, limiting the potential for causing intolerable harm to customers.
• Demonstrable experience of having developed assessed the organisation's effectiveness at executing playbooks in response to incidents and propose and implement areas of improvement.
• Considerable experience of building, developing and refining a scenario library that summarises a range of severe but plausible scenarios that can be used for testing purposes. The scenarios will be based on the risks/threats pertinent to the organisation.
• Demonstrable experience of extracting and reporting on key insights and lessons learnt from and ensuring remedial actions are completed.
• Working with financial services regulators and/or other relevant external stakeholders
• Well versed in establishing internal and external relationships, ideally in a federated organization
• Strong leadership experience in leading teams, and influencing across all levels

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it's assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

Hr-recruitment@allianz.co.uk

For any inquiries or to submit your application, please contact: Scott Burns

Closing date 03/02/2026

We reserve the right to close the advert early if we reach enough applications.

Join us - Let's Care for Tomorrow.

90071 | Operations | Management | Allianz Executive | Allianz UK | Full-Time | Permanent

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