Head of High End

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Head of High End

(Permanent, Full Time)

HOW WILL YOU MAKE AN IMPACT?

In charge of the development of the High-End activity (High Jewelry, Fine Jewellery, Cartier Tradition, Special Orders & Watchmaking) Initiated for the UK market:

Management of the High-End Business Unit

Develop department teams: propose and monitor individual development plans and succession plans within the team
Define the organization and generate versatility
Generate a spirit of exchange and sharing between the members of its team as well as with Cartier International and Cartier Europe in order to establish synergy and cohesion in the flow of information and in order to develop and serve our customers as well as possible
Manage your T&E budget

Define, support and deploy the High-End Business strategy

Define the High-End strategy in line with Cartier's strategic plan UK in quantity (responsibility for figures) and qualitative (action plan), in line with the international High End strategy and in collaboration with the Boutique Directors / Managers, aimed at the development of turnover, customer portfolio, prospecting, customer satisfaction and sales development
Responsible for the figure: budget, estimates, landings and monthly payments
Define business development projects
Define the means necessary for the implementation of the High-End strategy

Supervise and participate in events

Develop a strategy for the development and recruitment of customers/prospects in preparation for events
Refer participants taking into account quantitative objectives
Maintain the project schedule and coordinate the various actors
Organize and optimize invitation lists and customer appointment schedules with Cartier International
Ensure and manage collaboration with PR / Event teams so that all proposed treatments are linked to commercial information
Support sellers during quotes
Negotiate commercial terms
To be an Ambassador of the House, in contact with customers

High-End Sales Force Development

Participate in the Career Committees of the HJ Community & Potential Sellers
Participate in the action plan of Sales Talents For Future: definition of people, support and challenge of individual action plans, advice
Contribute to the development of sellers, particularly in their prospecting, loyalty, customer upgrade
Inform, support store managers to enable them to continue to develop and develop their teams
Support talent development

Validate business conditions and ensure consistency across the scope

Manage all discount requests on the High-End perimeter
Ensure commercial consistency across all stores in the network
Participate in the annual review of commercial conditions with the International team
Negotiate and be the link with the International Clients Department on all High-End deals
Adapt the level of information to be communicated to Boutique Managers for negotiations and deals
Manage the annual price revision

Coordinate all the professions inherent to High-End Programme

Coordinate and facilitate the action of all business lines ( Visual merchandiser/ SDP, PR / Press, Media, Publishing, CRM, suppliers, CJI and Cartier International) to ensure the maximization of turnover, the respect of the image of the House and customer satisfaction within the limits of budgetary resources
Define and adapt the level of information to be communicated in order to allow everyone to carry out their missions, while respecting confidentiality
Define business development projects and lead project teams
Define the schedules and resources necessary for projects

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Relevant professional experience in Jewellery
Proven capabilities to understand a market, identify opportunities and structure a strategy
Excellent communication, with sense of interpersonal skills and service
Collaborative team player, open minded and able to work with and influence stakeholders at all levels
Stress management and leadership, ability to listen and adapt
Presentable, high level of integrity and loyalty
Confidence and comfortable working in a changing environment
Knowledge of the Maison Cartier and the world of Luxury
Analytical and synthesis skills
Expertise and skills in jewelry
Fluency in written and spoken English (required)
Fluency in another language