Head of Growth Technology, Growth Operations

About Us

Join our World of Talent.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

https://www.weareams.com/

The Role

The Head of Growth Technology, Growth Operations is a critical role focused on leading and managing AMS's technology strategy within our global growth organization. This role will work in close partnership with the AMS executives leading our Growth and Client Partnering organizations, their leadership teams, and the individual contributors leveraging the various components of the Growth technology stack.

This role drives alignment, prioritization, and cross-functional collaboration with an emphasis on leveraging technology to maximize growth across all areas of AMS. The Head of Growth Technology is a key leader and contributor to our overall growth strategy that is continuously evaluating and enhancing internal processes to drive efficiency and scalability.

The role reports to the Managing Director, Growth Operations.

Key Accountabilities

CLIENT FACING:

• No direct client-facing responsibilities, but technology roadmap and enablement will support client delivery teams.

INTERNAL:

• Develops and owns the strategy for "Growth Technology" that aligns with growth objectives and with data management strategy.
• Track and report ROI and business impact of sales technology investments.
• Drive adoption of tools by leading training programs, change management initiatives, and ongoing support.
• Owns CRM for AMS; Establishes governance practices, responsible for implementing business processes, rules, and new functionality to meet user needs.
• Partners with key growth stakeholders to ensure technology supports key workflows and drives measurable productivity gains.
• Oversee integration of tools (CRM, marketing automation, analytics platforms, AI/automation tools) into a unified seller experience.
• Ensures the development of supporting enablement resources to drive adoption and ROI of managed technologies and tools.
• Lead vendor selection and contract management for sales technology solutions.
• Champion innovation by evaluating emerging technologies (e.g., AI sales tools, automation) and piloting new solutions.

Skills & Experience

CRITICAL

Strategic Alignment:

• Ensures strategies, objectives, and priorities align with AMS go-to-market strategy, enablement goals, and overall revenue objectives for assigned teams. Recommends and tracks progress against KPIs/metrics appropriate to achieving objectives.

Cross-Functional Collaboration:

• Works seamlessly across Growth Operations teams and other AMS functions to align strategies, share insights, track progress against metrics, and drive coordinated execution on enablement and revenue-driving initiatives.

Talent Development & Engagement:

• Attracts, develops, and retains exceptional talent by fostering a culture of learning and career growth; Actively supports development and succession planning while creating a highly engaged and collaborative environment where the team feels inspired to deliver at their best.

Process Optimization and Change Management:

• Continuously evaluates and enhances internal processes to drive efficiency and scalability. Leads change management efforts with minimal disruption while improving team productivity and client outcomes.

CRM Ownership & Governance:

• Owns AMS' CRM platform (Salesforce), implementing governance, processes, and enhancements to meet evolving business needs. Balances structure with flexibility to track critical client information and meet user needs.

Technology Integration & Interoperability:

• Ensures seamless integration between CRM and adjacent systems (e.g., marketing automation, incentive tools, analytics platforms) to create a unified user experience and data ecosystem.

Adoption & ROI Management:

• Monitors technology adoption rates and measures return on investment; Uses insights to refine tools, training, and inform change management tactics.

Project & Portfolio Management:

• Leads special projects across the Growth Tech stack, ensuring timely delivery, stakeholder alignment, and strategic impact. Manages and evolves the full technology portfolio, including managing SLAs / ROI with technology vendors, to support the changing user needs.

DESIRABLE

• Experience in sales Technology, RevOps, Sales Enablement, or related functions.
• Experience with leadership or management responsibility.
• Proven ownership of Salesforce CRM platform, including governance, customization, and user support.
• Experience with integrating marketing and sales tools (e.g., 6Sense, Pardot, Marketo, HubSpot).
• Experience leading technology adoption initiatives and measuring ROI.
• Experience managing cross-functional technology portfolios and special projects.
• Experience working within complex, matrixed organizations preferred.

Other

Every one of us plays a pivotal role in our success, whether engaging directly with clients or shaping the value we add behind the scenes. Together, it means more insight and expertise for our clients and more exciting career paths and experiences for us.

Apart from our benefits package, you'll also get to enjoy the flexibility, autonomy, and trust to work in a way that works best for you. We just focus on providing the means to meet, collaborate, and support each other however you choose.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

*Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started!

We take pride in being Disability Confident. This helps to ensure that you can be interviewed fairly if you have a disability, long- term health conditions, or are neurodiverse. You will be shortlisted based on minimum criteria for the role and will be offered support and/or adjustments for the recruitment process if you wish.