Head of Global Product Quality & Technical

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

We are seeking a Head of Global Product Quality & Technical to lead and transform our Global Product Quality function as we continue to grow across regions and product categories.

Based in Hong Kong, this role will serve as the global centre of excellence for product quality, safety, and regulatory compliance. You will define and embed global quality standards, provide strong governance, and build a high-performing team that safeguards end-to-end product integrity across a complex, multi-category global supply chain.

This is a highly visible leadership role requiring proven experience in building and transforming quality functions, navigating complex regulatory environments, and balancing commercial priorities with robust quality governance.

Key Responsibilities

Strategic Leadership & Governance

• Define and deliver a global product quality vision, strategy, and roadmap aligned with business growth and category expansion.
• Establish and continuously improve global quality policies, standards, KPIs, and governance frameworks across regions and product categories.
• Champion a strong "Right First Time" quality culture through change leadership, capability building, and influence at all levels of the organisation.
• Lead cross-functional and cross-regional initiatives that impact quality, product integrity, and customer outcomes.

Regulatory & Compliance Leadership

• Act as the senior regulatory authority, ensuring compliance with global, regional, and market-specific regulations.
• Lead regulatory lifecycle activities including approvals, technical documentation, labelling, claims, and post-market surveillance.
• Proactively monitor regulatory and geopolitical changes and assess business impact in real time.
• Lead regulatory engagement, incident response, investigations, recalls, and corrective actions as required.

Supplier Quality & Manufacturing Excellence

• Set and govern global supplier quality standards, qualification processes, audit programs, and performance frameworks.
• Partner with Manufacturing and Operations to embed robust process controls, reduce quality costs, and drive continuous improvement.
• Oversee quality controls for new suppliers, materials, components, and change management activities.

Quality Analytics & Performance

• Build and lead a Quality Analytics capability from the ground up, introducing data-driven insights, dashboards, and predictive analytics.
• Drive visibility and improvement across key metrics including COPQ, returns and claims, supplier PPM, audit scores, and CAPA effectiveness.
• Enable data-driven decision-making that supports commercial performance and risk mitigation.

Incident Management & Risk

• Confidently lead major quality incidents, regulatory escalations, and crisis responses across territories.
• Maintain robust global risk registers, contingency plans, and change controls across suppliers, categories, and markets.

Leadership & Talent Development

• Lead and develop a global team across four pillars: Regulatory & Compliance, Quality Assurance, Quality Control, and Quality Analytics.
• Build succession, technical capability, and leadership depth to support future business growth.
• Design and evolve the organisation structure in line with business needs.

Key skills and experience include:

• Bachelor's degree in Engineering, Quality Management, or related discipline (Master's preferred).
• Deep expertise in global Quality Management Systems and regulatory standards (e.g. ISO 13485, ISO 9001).
• Extensive experience in supplier quality management and complex cross-border quality issues.
• Proven leadership in quality strategy development, change management, and team transformation.
• Strong incident and crisis management experience.
• Financial acumen, including ownership of global quality budgets.
• Experience managing external testing houses and navigating regulatory complexity for new products, materials, and markets.
• High cross-cultural competence and ability to operate effectively in global environments.
• Proven product quality background across a wide portfolio, ideally within large retail or consumer organisations.

Language requirements:

• Fluency in English, Cantonese, and Mandarin (spoken and written), enabling daily technical, regulatory, and commercial engagement across Asia.#LI-JW1