Head of GI Pricing

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Head of GI Pricing

• Deliver a "Member" first Pricing Strategy
• Lead the design, development and deployment of advanced Commercial and Personal Lines Pricing models.
• Lead the team to optimise performance, innovate, and maintain a culture of continuous development where providing great customer outcomes is the priority
• Hybrid working: This role is based at our Head Office in Stratford-upon-Avon, with hybrid working available - you can work from home up to 80% of the time, depending on business need.

About the role

We're looking for a strategic, commercially minded pricing leader to take on a critical role at the heart of NFU Mutual's General Insurance business. Our current Head of Pricing is heading into retirement with the perfect combination of strong pricing knowledge and a passion for people - these are big shoes to fill. This is a rare opportunity to lead a high-performing function and shape the long-term direction of pricing across a growing and evolving portfolio.

As we continue our transformation journey - expanding into new markets, growing our commercial portfolio, and supporting UK farmers through diversification - pricing plays a central role in enabling our ambitions. You'll be joining an innovative, forward-thinking team that's embracing automation, machine learning, enhanced analytics and modern decision tools. As we continue to evolve our digital and data capabilities, there's real scope to influence pricing strategy, commercial strategy and customer outcomes.

At NFU Mutual, customer service extends across every part of the business. Pricing has a direct impact on the customer journey, and in this role, you'll embed a culture focused on customer experience, innovation and continuous improvement. You'll also play a key part in ensuring pricing supports the delivery of our Group strategy, guiding principles and long-term market position.

As Head of Pricing, you'll lead strategy and delivery across personal and commercial lines, ensuring pricing remains fair, competitive and commercially effective. You'll oversee the infrastructure - from data and systems to performance and people - and ensure it evolves in line with regulation and business priorities.

Reporting to the Customer Services Director and part of the Customer Services Executive team, you'll influence the wider General Insurance business and support business-critical programmes, service delivery and financial performance. You'll build strong relationships with internal stakeholders, strategic partners and suppliers to ensure the effective delivery of pricing outcomes.

NFU Mutual is proudly different - a mutual insurer with enviable customer loyalty, long-term thinking, and a commitment to fair, member-first pricing. We're looking for someone who shares those values, but who can balance them with a commercial mindset - using pricing as a strategic lever to deliver growth, efficiency and competitiveness in a fast-paced, highly technical environment, while always putting customers first.

About you

We're seeking a senior leader with experience operating at Director level - someone who brings strong commercial acumen and is ready to drive progress, lead from the front, and influence the future of pricing at NFU Mutual. You'll be confident stepping into a role with autonomy from day one and have a strong customer focus, instinctively balancing commercial delivery with fair pricing outcomes. With experience operating in regulated environments, you'll bring a deep understanding of insurance market dynamics and governance, including active participation in boards and executive-level committees. You'll be a collaborative and visionary leader, with a proven ability to embed best practice and shape high-performing, future-ready pricing teams.

To succeed in this role, you'll bring:

• Extensive pricing expertise, with deep knowledge of pricing principles, methodologies and governance - and a strong track record across commercial lines.
• Advanced analytical and financial modelling skills, enabling data-led insight and informed decision-making that supports both performance and customer value.
• Strategic and commercial thinking, with experience developing and delivering pricing strategies aligned to long-term business goals and market conditions.
• Strong market awareness, including the ability to analyse competitor activity, pricing trends and customer behaviour to identify opportunity and mitigate risk.
• Leadership of change and innovation, with experience modernising pricing functions and embedding new capabilities such as automation, machine learning or enhanced analytics.
• Effective cross-functional collaboration, with a history of influencing and partnering with functions such as Underwriting, Propositions, Risk, and Data to deliver integrated pricing outcomes.
• High-impact people leadership, with a passion for developing talent, building inclusive, high-performing teams, and fostering a culture of innovation and continuous improvement.
• Regulatory expertise, including a clear understanding of insurance regulation, Consumer Duty, value for money, and prior experience operating under the Certification Regime.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Certification

This role is subject to certification. Certification applies to key roles within the organisation that meet set criteria defined by our regulators.

Certification is an internal process undertaken in line with regulatory requirements that is to be in place on appointment and annually thereafter.

Certified Function

This role is subject to certification for NFU Mutual Insurance Society Ltd due to being identified as:

Significant Management Function

A person who:

Is a head of a significant business unit

Is a member of a committee making decisions in a significant business unit

Was formerly a Significant Management Function (CF29) under the FCA's Approved Persons Regime.

Material Risk Taker

A person whose professional activities have a material impact on the firm's risk profile.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary aligned to experience
• Annual bonus (STIP up to 30% Group Bonus Scheme 10% of salary)
• LTIP Max 50% of Base Pay
• Car allowance of £9,500
• This role is based in Stratford-upon-Avon, with some home working
• Contributory pension scheme, up to 20%, including your 8% contribution
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies
• 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• Private medical insurance family cover
• Health screening
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel, and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Volunteering - volunteer in the community for one day each year

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us.

We pride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.