Head of Fundraising Operations

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Job Description

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.

The Head of Operations plays a key role within Fundraising to drive Fundraising operational performance and support, changing and transforming the way we work with a clear focus on supporting fundraising teams to deliver maximum value to our supporters. The post holder will ensure performance, development and growth activities across fundraising are well planned, consistently implemented and supported by efficient, effective and compliant processes, systems and practice.

You will be responsible for:

• Driving the Directorate, effectively bringing teams together from across functions, Directorates and external parties to define goals and objectives, develop realistic plans and resourcing, and to deliver anticipated outcomes and business benefits.
• Providing excellent management of the team - setting goals and objectives, managing resources effectively, coaching and developing the team, and ensuring the team delivers an excellent service to fundraising.
• Proactively engaging in understanding the work of Fundraising, demonstrating the ability to participate in the development of commercially appropriate business practices and ways of working, and to identify opportunities for improved ways of working and the effective management of risk.
• Ensuring processes, fulfilment and ways of working are established to minimise the distraction and impact they have on fundraising team, whilst also delivering efficient management of activity and supporter delight.
• Overseeing and reporting on operational performance, creating clarity around strong operational effectiveness, providing performance insights of the fundraising, escalating risks and concerns and performance review, as appropriate.

Key Criteria:

• Extensive experience in a senior operational or project management role
• Substantial experience managing a team including setting targets, planning workload and managing resources.
• Experience setting, managing and reporting on budgets at a team and portfolio level.
• Experience managing and leading business operational teams.
• Leading a portfolio of improvement projects delivering benefits in terms of cost saving, financial growth, and quality of product.
• Excellent interpersonal communication skills and the ability to build rapport with people at all levels.

Please see the full job description here.

Application & Interview Process

• As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
• Close date for applications: Thursday 17 October

Salary: £54,680 - 60,746

Contract: 12 month FTC

Based: This role is predominantly home-based and can be based anywhere within the UK. You will be expected to travel to our sites across the UK with regular visits to Edinburgh and London. For those within commutable distance to London, you will have the option of working flexibly between home and in our modern open plan offices in Embassy Gardens.

Benefits you'll LOVE:

• Flexible working. We're happy to discuss flexible working at the interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to recruitment@mariecurie.org.uk

About Us

Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.

Everyone knows our daffodil, but it's our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve.