Head of FM

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Job Introduction
Head of FM - Healthcare

Salary: £65,000 + excellent benefits
Location: Addenbrookes Hospital
Contract Type: Full-time, Permanent
Be the driving force behind safer, smarter, more sustainable healthcare services.

Are you a passionate operational leader ready to make a measurable impact in healthcare support services? We're looking for a Head of Non-Food Operations to lead and optimise essential service delivery across Portering, Domestic Services, and Logistics.

This is a senior leadership role with real influence - responsible for ensuring that non-food services are delivered efficiently, safely, and compassionately to support world-class patient care. You'll shape strategy, drive innovation, and inspire a high-performing team in one of the UK's most complex and rewarding operational environments.
What You'll Do

• Lead and innovate - Design and deliver a high-performing Non-Food Service Delivery Model across multiple operational teams.
• Champion quality and compliance - Ensure services meet all NHS, HSE, and contractual standards while maintaining exceptional infection control and patient safety.
• Inspire and empower teams - Build, motivate, and develop multi-disciplinary teams to deliver service excellence and operational resilience.
• Drive performance and efficiency - Use data, KPIs, and insight to deliver smarter operations and measurable improvements in service delivery.
• Collaborate at every level - Partner with clinical and operational leaders to align non-food services with wider healthcare objectives.
• Lead transformation - Support mobilisation, process redesign, and digital innovation projects across the estate.
• Deliver commercial results - Manage budgets effectively, identify efficiencies, and ensure services operate sustainably and profitably.

What We're Looking For

You're a proven operational leader with a track record of success in large-scale facilities or healthcare environments. You know how to balance strategic vision with hands-on leadership and thrive in fast-paced, complex settings.

Essential experience and skills:

• 5+ years' experience leading multi-disciplinary teams (e.g. cleaning, portering, logistics, or facilities).
• Strong knowledge of NHS or healthcare standards
• Excellent people leadership and coaching skills.
• Commercially astute, with the ability to deliver high-quality services within budget.
• Confident in change management, transformation projects, and stakeholder engagement.
• Passionate about service excellence, sustainability, and patient experience.