Head of Engagement

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Head of Engagement

Role: Hybrid - 2 days office and 3 days remote

Hours: 35 hours - Monday to Friday

Salary: £70,000 + Benefits

Overview:

We want to get slicker at joining up our content and channels - and we want you to lead the way! You'll be responsible for setting the overall editorial and content marketing mission statement and integrating all our content. You'll lead on our communications and core digital channels ensuring content remains consistent, resonating with our audiences and driving engagement and revenue.

A little of what you'll be doing:

• Development of audience-led , content and digital channel strategy to include paid, web, email and social platforms.
• You're a process genius and you'll work closely with the with the marketing planning team to manage the day-to-day operational requirements across the digital ecosystem including workflow for the production of content and campaigns.
• With the Head of Marketing Operations, lead on the strategic direction and development of CIM's digital communications channels and platforms across website, social, content, email and digital advertising
• Lead on a continuous content audit process, ensuring our digital content is working hard to support objectives
• Develop high performing landing pages and SEO optimised website content to support organisational objectives and user needs.
• Work closely with the Senior Events and Engagement Manager to implement initiatives and ensure volunteers feel valued and appreciated
• Mentor and develop the skills of your direct reports including regular 1-2-1/check-in meetings, agree performance and development objectives, review progress and plan on-going development.

* Full Job description available upon request.

What we'd like:

• Experienced customer engagement leader across content, channels and events.
• Demonstrable leadership skills.
• Experience of digital platforms and content management systems.
• Experienced in content strategy and management at a strategic level.
• Highly organised and able to balance multiple tasks concurrently.
• Ability to work effectively across cross-functional teams and with external agencies - a good relationship builder at all levels.
• An analytical mind with an insight-driven approach.
• Positive and flexible attitude
• Curios with a passion for continuous improvement
• Strong leadership skills
• Committed to continuous learning and self-development

What you'll get:

• 25 days annual leave, plus bank holidays
• Pension contribution scheme
• Training and development opportunities
• Life assurance scheme
• Dedicated wellness initiatives and wellness hub that supports your wellbeing (including EAP)
• Subscription to Perkbox - our online benefits platform including retailer, entertainment and dining out discounts.

CIM (The Chartered Institute of Marketing) - we support, develop and represent marketers, organisations and the marketing profession all over the world. Our ability to award Chartered Marketer status recognises a marketer's commitment to staying current and abiding by a professional Code of Conduct.

Come and join TEAM CIM!