Head of Education and Training (Dubai - United Arab Emirates)

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

Maudsley Health

Head of Education and Training, Al Amal Psychiatric Hospital, Dubai

Equivalent of Band C

South London and Maudsley NHS Foundation Trust (SLaM) is working with MACANI, a highly respected Abu Dhabi based organisation with a mission to develop and extend high quality mental health care across the United Arab Emirates. The service has been operating in the UAE for nine years and since March 2018 the Service has been working with Emirates Health Services (EHS) to support the development of Al Amal Psychiatric Hospital into a Centre of Excellence.

The service requires a Head of Education and Training, based within what is currently the Region's only Hospital dedicated to psychiatric care. It is a truly exciting and unique opportunity to be part of a senior and experienced team working to support the further development of existing services and influence and shape new services in great facilities. You would be working closely with experienced senior staff from Maudsley Health and the in house leadership team at the Al Amal Psychiatric Hospital. The Hospital has JCI Accreditation.

Mental Health services are still developing in the Region and the ability to use initiative a degree of flexibility and creativity will be required together with an appreciation of relevant cultural issues. Of greatest importance is the ambition to deliver high quality, evidence based services.

The ability to speak Arabic is an advantage but is not essential.

Main duties of the job

Working closely with the Senior Management Team, to initiate, deliver and embed programmes of education and development to enhance the safety, experience and outcomes of people using services, and to improve the skill and satisfaction of staff delivering care. This will be achieved by the provision of:

- Meaningful mandatory training

- Postgraduate training in mental health nursing

- Advanced clinical training for all professionals

- Leadership and management development

- Research and development opportunities

- Implementation of a credible weekly training programme

- Supervision and appraisal

- Supportive work placements for staff on secondment and rotation from UK, UAE and elsewhere

Close collaboration with the quality team in order to ensure JCIA compliance and achieve further accreditations in the field of mental health.

This role is to support the development of a Centre of Excellence, working closely with the Senior Management Team at Al Amal Psychiatric Hospital.

The postholder should enhance the reputation of Maudsley Health, Al Amal Psychiatric Hospital and South London and Maudsley NHS Foundation Trust.

Working for our organisation

Maudsley Health is the brand name for the collaboration between South London and Maudsley NHS Foundation Trust (SLaM)and MACANI, the local partner. It was formed in 2015 to support the development of high-quality mental health services within the Middle East. Ambitious development plans are being progressed and the service is growing geographically and clinically in a planned way.

The service provides evidence-based assessments and treatments on an out-patient basis for all age ranges and presentations from wellbeing and prevention through to the most complex of presentations. The service adopts a multi-disciplinary approach. Training, development, consultation and advice is offered and collaborative working with other professionals, families and patients is encouraged within a supportive environment.

A specialist Perinatal service and a specialist Trauma service are in place and additional specialist services are planned. An Academic Department is currently being formed to encourage and support research research and education.

In 2025 a Maudsley Health Hospital will open in Abu Dhabi.

In Dubai, Maudsley Health works under a contractual arrangement with Emirates Health Services (EHS) to support the development of Al Amal Psychiatric Hospital, currently the Region's only Hospital dedicated to psychiatric care.

The post of Head of Education and Training, Al Amal Psychiatric Hospital is based in Dubai.

Detailed job description and main responsibilities

The postholder is expected to achieve the following outcomes in key result areas:

Achieving Professional Excellence

• Provide meaningful mandatory training based on assessed needs, reviewed annually and after significant events.
• Ensure staff understand their authority, accountability, and responsibilities to the Professional Code.
• Oversee Clinical Resource Nurses and deliver training, including simulation and experiential learning.

Workforce Development

• Develop and report an annual workforce development plan with relevant professional heads.
• Ensure staff access clinical and leadership training aligned with service delivery plans.
• Support managers in identifying learning needs and developing training plans.
• Contribute to workforce planning, and produce regular accurate compliance training registers to be shared with services.

Professional Leadership

• Encourage staff engagement and participation in satisfaction surveys.
• Ensure staff have resources to evaluate their practice and access expert advice.
• Promote access to best practice examples and escalate serious breaches of the professional code.
• Although not essential, a clinical post-holder should role-model excellent care and professional boundaries.

Service Development, Promotion, Research, and Evaluation

• Develop a Continuous Development Programme, liaising with internal and external clinical experts.
• Ensure events attract CME points and promote innovative care practices.
• Empower staff to monitor care delivery and contribute to decision-making.
• In conjunction with the Academic Director and Senior Discipline Leads, support clinical staff in audits, evaluations, and research, integrating evidence into practice.

Person specification

Experience

Essential criteria

• Experience of working at a mid to senior level including managing change and introducing new ways of working.
• Experience of working with mental health professionals
• Experience of developing and implementing organisational strategies and policies.
• Delivering high quality presentations to a mixed audience.
• Partnership working with other statutory and voluntary organisations.
• Experience of working in a multi-cultural environment and knowledge of methods to develop culturally sensitive clinical practice management experience.
• Developing audit tool/ conducting audits

Desirable criteria

• Experience of research, publication and presentations.
• Knowledge of the current policy context and the implications for mental health practice.

Education and Qualifications

Essential criteria

• Bachelor's degree in relevant subject (or significant experience of UK education and training systems)
• Evidence of CPD

Desirable criteria

• Registered Nurse (Mental Health)
• Registered clinician (mental health)

Knowledge

Essential criteria

• Knowledge of UK mental health services.
• Understanding of the need for confidentiality
• An awareness of equality issues affecting a wide range of individuals and groups.

Desirable criteria

• Knowledge of pre and post registration professional curricula.
• An understanding of relevant UAE legislation.

Skills and Abilities

Essential criteria

• Ability to communicate effectively both verbally and in writing, presenting ideas with clarity in a persuasive and influential style, for a variety of audiences.
• Able to develop training needs analysis and training plan.
• Able to monitor and measure effectiveness of educational programmes.
• Ability to monitor and measure the effectiveness of care and practice.
• Able to manage change and develop innovative ways of working.
• Ability to maintain a high profile with clinical staff and senior management
• Able to work without constant supervision and accountable for delivering expert advice and guidance
• Credibility as a leader by a range of individuals
• Basic IT and and word processing skills
• Able to maintain positive and professional relationships.
• Project management skills and able to complete work to agreed timescales

Desirable criteria

• Ability to speak Arabic

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Documents to download

• MH JD & Person Specification -Head of Training (PDF, 336.4KB)