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The Opportunity

We are currently looking for a Head of Ecommerce for Penhaligon's. In this role, you will sit as part of the Niche & Wellness Brands Digital Hub based in London and will look after the growing Penhaligon's eCommerce business across UK, EMEA, US and APAC.

What you'll get to do

Define global and localised vision and strategy
Manages and optimises Ecommerce P&L together with the Ecommerce Director
Responsible for the strategy and smooth execution of innovation roadmap
Defines new market opportunities and leads market entry
Defines site enhancements and projects to optimise customer experience across the entire journey
Responsible for delivering sales and conversion targets against budget
Ensure onsite product presentation, visibility, and navigation standards are maintained with maximum product exposure across the website and marketing channels
Define and implement continuous reporting and analysis on conversion, engagement, and success metrics and leverage data to inform smarter choices and develop new initiatives for the site
Overseas trading calendar and supports on tactical opportunities to ensure targets are met
Identifies new opportunities to enhance the consumer experience and create immersive brand engagement and frictionless shopping
Stay up to date with industry developments, proactively sharing and advocating the use of new and relevant features and tools
Hold in-depth knowledge of the tools/systems, providing requirements to the tech teams to develop them and achieve results
Key business stakeholder for web enhancements and improvements, influencing and advising on the digital product, A/B testing, and insights roadmap whilst ensuring a consistent, optimised experience across all platforms and improving customer satisfaction and NPS score for the site
Understanding the customer at a channel level and their respective end-to-end buying cycles in order to 'problem solve' and address necessary barriers to purchase

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

Job Req ID: 26593

Puig 2024. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other than its intended recipient is prohibited.

Head of Ecommerce, Penhaligon's