Head of Digital Portfolio

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Detailed job description and main responsibilities

DUTIES AND RESPONSIBILITIES

Provide the strategic lead for the implementation of digital change and technologies.

To develop a digital portfolio with supporting processes and governance needed to make the portfolio a success.

Champion digitally-enabled, clinical change over 'technical solutions'.

Provide leadership to deliver high quality PMO, project and programme delivery.

Ensure all aspects of portfolio service delivery is aligned and contributes to the Digital Strategy.

Be responsible for all escalated issues within own area and liaise directly with other teams and vendors to resolve.

Develop the Digital Portfolio Office to deliver value-add to services.

Be responsible for communication to the Trust ensuring the organisation is fully informed of the programme and how it will improve patient outcomes.

Demonstrate the Digital Services values and be accountable for own attitude and behaviour.

Responsible for developing all project and programme delivery, making project change a positive experience.

Human Resources

Line manage your team following trust policies, procedures, working practices and guidelines, ensuring staff are engaged and motivated.

The post holder will provide regular performance reports on progress, compliance with standards, project status and achievements within the team.

The Christie is a learning organisation. The post-holder will support the professional development of staff in line with personal development reviews and the needs of Digital Services.

Review past projects objectively with the team to ensure any lessons are learned positively as part of a culture of continuous improvement.

Provide training for staff on own subject area expertise, when required.

Financial/Physical Resources

Ensure the robust management of the portfolio finances and make proposals to maximise funds through budget setting, recharges, long term financial planning and cost saving opportunities.

The post holder will hold the budgets for the capital programme which they are accountable for and will be responsible for budget setting in those areas.

Responsible for the maintenance and support contracts allocated to the portfolio, ensuring continuity of service and budget management. This will include liaising with third party suppliers to identify and evaluate potential value for money contracts.

Liaise with external agencies, suppliers and contractors ensuring delivery of service as part of the portfolio.

For strategically significant projects, lead business appraisals and business case production.

Ensure Trust procurement processes and procedures are followed, providing assistance for the development and assessment of procurement documentation as required.

Ensure Trust Standing Financial Instructions (SFIs) and procurement guidelines are followed and adhered to.

Project Management

In a leadership capacity, ensure the portfolio has the correct balance of projects and programmes and are consistent in delivery approach.

Advise and participate in the development and implementation of projects where appropriate.

Lead the activities of the Programme Delivery Board and in a leadership capacity ensure project boards and project teams activities are focused towards delivery and positive patient outcomes and experience.

Lead the PMO to develop and set the standards for project management documentation and reports and ensure a continuous improvement process is in place.

Deliver presentations, where required, to all levels of staff.

Policy/Service Development/Governance

Act as an ambassador for Digital Service by developing and maintaining excellent working relationships with users across the organisation to deliver a high quality, standard IT culture to achieve local requirements and national targets.

Be responsible for developing and/or implementing policies for own work area and for proposing changes to policies, in line with legislation, Trust and NHS policies and guidelines across the Trust, where appropriate.

Pro-actively ensure that Digital changes are delivered to best practice with respect to organisational, NHS and legislative requirements and guidelines including information governance and security.

Implementing quality management system, undertaking audits designed to improve IT systems and services.

Ensure there is a proactive and comprehensive approach to risk management and be responsible for service continuity for own area and participate in the Digital service continuity planning.

Oversee that Root Cause Analysis (RCA) when linked to the programme incidents and problems; instigating emergency action, when required, liaising with other Trust Managers, as appropriate.

Work closely with the Head of Digital Service Delivery to ensure service is designed into every project from the beginning.

Business Continuity Management

Responsible for the development, exercising, maintaining and reviewing of business continuity plans for the Digital Portfolio.

Lead the business impact analysis exercises highlighting critical business processes within own area.

Be very familiar with the Trust Business Continuity Plan and personal responsibilities within where applicable.

Person specification

Qualifications

Essential criteria

• Master's degree in a related subject or demonstrable equivalent experience
• Post Graduate Degree or equivalent level of experience
• PRINCE 2 Practitioner or demonstrable equivalent experience
• MSP, MOP or equivalent

Desirable criteria

• Further professional qualifications
• Management Qualification(s)
• IT Service Management Qualification (e.g. ITIL)
• Membership to a relevant professional body (BCS, CMI etc.)

Experience

Essential criteria

• Experience developing strategies/ strategic planning and tracking progress using KPI's
• Substantial experience of contract negotiation and SLA management
• Substantial experience of delivering digital projects and programmes within a complex environment to defined standards.
• Experience of managing financial budgets in excess of £1m
• Considerable experience of producing documentation and reports to a board level standard
• Extensive continuous management experience including managing staff and staff development.
• Successful track record of achieving service improvements through initiating the use of new technologies and supporting the management of change

Desirable criteria

• Significant experience in similar role
• Commercial experience
• NHS experience

Skills

Essential criteria

• Ability to provide and receive highly complex, highly sensitive or highly contentious information, where developed persuasive, motivational, negotiation, training, empathic or re-assurance skills are required.
• Ability to make judgments on multi-stranded or complex problems which may have no precedent or where there are conflicting opinions
• Ability to foster intellectual property and identify commercial opportunity
• Excellent communication skills - verbal, written, presentational and interpersonal
• Ability to use own initiative, coach individuals and lead a team engendering enthusiasm and commitment
• Ability to work to deadlines, prioritise and manage workload in a busy and changing environment

Desirable criteria

• Ability to engage across the health care economy ensuring best practice and innovation for patient care

Knowledge

Essential criteria

• Knowledge of Agile
• Extensive knowledge of portfolio , programme and project management and how each work together to deliver change.
• Extensive knowledge of the function of a Portfolio Office and how to provide benefits through a PMO function
• Extensive specialist knowledge of the application of Digital change in an organisation
• Knowledge of leadership and management practice.

Desirable criteria

• An understanding of the Digital Strategy of the NHS and its implications
• Extensive knowledge of how services are commissioned within the NHS.
• Knowledge of NHS England, NHS Digital and Department of Health strategies, policies and guidance
• Knowledge of the working practices used within a Trust, e.g. Inpatients, Outpatients, Medical Records and Medical Secretaries
• Knowledge of Cancer Services

Other

Essential criteria

• Evidence of continuing professional and personal development demonstrating a keen interest in data.
• Office based role with the need for travel to Christie-managed sites as necessary
• Ability to participate in out-of-hours on-call rota as required
• Requirement for occasional travel to external meetings and events
• Flexible, positive, resilient, methodical, team player

Desirable criteria

• Driving Licence / Car Owner

The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.

We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.

We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.

By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.

If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.

The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.

You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• JD & PS (PDF, 198.0KB)
• The Christie Values and Behaviours (PDF, 919.5KB)
• Strategy Brochure (PDF, 1.0MB)
• Trust Membership - Christie Talent (PDF, 23.0KB)
• Travel to The Christie (PDF, 3.8MB)