Head of Digital Factory, New Business & Renewals

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Head of Digital Factory - New Bus/Renewal Customer Journey

UK, London

AXA XL are creating a new delivery model based on agile and a new vendor model to enable more efficient delivery of technology with the business fully embedded in what we deliver. This Digital Factory will first deliver new capabilities for Fusion Transformation and then will be rolled out to other capabilities within GT and DIA.

Owns end-to-end delivery of business solutions for the entire Squads and Platforms related to Customer Journey (New Business/ Renewal) for Global Technology; Understands the strategy, needs and challenges of the customer journey owner s/he supports as well as technology platforms that support those journeys. Creates and maintains relationships with stakeholders in the business and TCD / GT / DIA. Oversees IT delivery for projects, production support and maintenance activities across all platforms.

DISCOVER your opportunity

What will your essential responsibilities include?

• Driving the design and set up of the AXA XL Digital Factory with appropriate stakeholders. Working with the CTO and strategic vendor to create a scalable digital factory model
• Provide management oversight, strategy and direction to digital delivery squads within the customer journey
• Provide high-level organization goals and objectives
• Collaborates with business stakeholders on opportunity identification issue resolution and governance.
• Control and manage budget for the GT spend within the Customer Journey scope
• Ensure the scope of services, organization model, and key processes required to deliver services are properly executed in line with the overall Factory Model
• Manage relationships from Procurement - Portfolio Managers to suppliers within the Factory model
• Supports delivery through escalation of risks and issues that cannot be resolved by Digital Delivery squads
• Define and execute actions plan for concerns raised as a result of audits
• Close working relationship with Chapters / Guilds to ensure that performance management is
• In collaboration with Procurement, manages RFI/RFPs, contract negotiations and delivery of contract terms. Also manages clean term Solution Delivery Centre of contracts with vendors who consistently underperform
• Ensure that business cases for application investments, such as technology upgrades, productivity tools, and continuous service improvement initiatives are developed
• Review and approve contracts for a predetermined level of authority
• Supports delivery through escalation of risks and issues
• Provides audit support for both internal and external assessments;
• Articulates policies and standards as appropriate and provides all required evidence on a timely basis. Owns the completion of any action plans.
• Ensures the Solution Delivery Centre adheres to Information Security policies and standards for secure coding and manages risk acceptances.

You will report to the Global Head of Digital Factory .

SHARE your talent

SHARE your talent

We're looking for someone who has these abilities and skills:

• Significant IT and business/industry work experience in a Digital Factory Model, including experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders.
• Demonstrable ability to solve complex problems/issues
• Excellent communications skills which are adapted to different audiences and can effectively drive consensus within the Digital Factory including the Journey Owners, Product Owners and delivery team(s)
• Adept at vendor management, both commercially and interpersonally, with a clear understanding of Digital Factory model
• Ability to articulate problems, create solutions, and present analysis with proper detail and rigor for the target audience
• Thought leader in implementing agile practices with experience leading teams through change
• Expert knowledge of modern application development (specifically utilizing Cloud and microservices architecture) and using agile delivery methods with a significant background in application development
• Ability to design product strategy and roadmap and work within a Digital Factory
• Experience with User story development, personas definition, backlog prioritization
• Ability to measure the success of the product - KPIs identification and tracking
• Advanced experience / capability in Financial forecasting and business case justification
• Must have good understanding of Agile methodology and be familiar with multiple SDLC
• Previous experience leading development and delivery teams in delivering high quality, low defect solutions
• Track record for metrics-driven results is a plus
• Experience in planning and executing multiple complex, large scale initiatives or operational areas.
• Highly advanced analytical abilities with operational vision.
• Stakeholder management
• Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales
• Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity . AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see axaxl.com/sustainability