Head of Digital

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A new opportunity has arisen for a Head of Digital to join our London Clients & Marketing team, to be the driving force behind Carter Jonas's digital presence and performance. This is a pivotal role requiring a balance of strategic foresight and hands-on delivery. You will ensure our digital ecosystem - from our website to our multi-channel campaigns - is streamlined, high-performing, and fully aligned with our business goals and five-year business plan, Vision 2030.

Thsi isn't a role for a siloed thinker; you will lead a team of three experts and will work hand-in-hand with the 24-strong Clients & Marketing team to ensure digital is the heartbeat of every campaign. You will report into the Marketing Director and work closely with the Head of Marketing (B2C), Head of Marketing (B2B), Head of Design, and Communications Manager, ensuring integrated planning and consistent delivery. You will also collaborate and align with peers across Research, Client Development, and Bid Management, connecting digital activity to sector insight, client plans and pursuit priorities.

Based in our HQ One Chapel Place, close to both Bond Street and Oxford Circus, you will be based in a prime West End location. We offer a highly competitive salary and a fantastic, flexible benefits package, giving you the freedom to choose options that suit your personal circumstances - from buying extra leave to health cash plans and a cycle to work scheme. We also welcome applications from those seeking flexible or agile working arrangements; this can be discussed at the application stage.

Main tasks:

Strategy, Planning & Reporting

• Develop and own the Digital Marketing Roadmap, ensuring all activity supports the overarching business strategy.
• Manage and allocate the digital budget, ensuring maximum ROI across web development and tactical spend.
• Identify and integrate new tools and processes to improve efficiency and make sure that our people resources are focussed on making an impact.
• Implement dashboards to provide transparent, real-time reporting on digital performance.
• Act as the senior digital marketing partner to multiple divisional boards: building credibility, understanding priorities, and advising on the most effective digital marketing approach to achieve overarching marketing and sales goals.

Website & Performance Marketing

• Lead the ongoing improvement and development of the Carter Jonas website.
• Oversee SEO, PPC, and digital advertising strategies to ensure market-leading visibility.
• Set best-practice standards for social media, email marketing, and CRM integration.

Team Leadership & Collaboration

• Lead, mentor, and develop a team of three, fostering a culture of accountability and continuous improvement.
• Work as an integral and collaborative part of the cross-functional Clients & Marketing team
• Act as the digital lead for internal stakeholders and the IT and Compliance teams, ensuring all activity is brand-aligned and regulated.
• Oversee external partners and developers, ensuring projects are delivered on time and within budget.

Delivery & Execution

• Take a hands-on approach to project delivery, assigning clear roles and responsibilities.
• Audit and refine digital workflows to ensure the marketing team can deliver tactical activity quickly and accurately.
• Provide the wider marketing team with the tools and best-practice guidance they need to execute digital activity.

What will it take to be successful?

You will have gained experienced within a professional services environment, ideally in property and will be able to manage high traffic websites, with multi-channel digital campaigns. You have knowledge of SEO, CRM systems (Microsoft Dynamics), Google Analytics and web development cycles. You will have experience in leading small, high performing teams as well as providing guidance and support to further development. You will be able to interact with senior level stakeholders with confidence, advising them on the best approach to create successful project outcomes. Finally, it is key that you thrive in a team environment and don't shy from rolling your sleeves up to get work across the line.