Head of Delivery, Events

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Company Description

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We're an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.

We are home to over 10,000 colleagues across 30 countries and are a member of the UK's FTSE 100 group of leading public companies.

Job Description

This role is based in our Howick Place office

Part of our growth programme, One Informa is the change that we are driving through all parts of our company, in order to be the best we can be for our customers, for the communities whom we serve, our colleagues and our shareholders. We're building on our culture, and re-examining the way we work with a focus on Market Leading Marketing, Customer Experience, Colleague Experience and Brand, and aligning processes and platforms in such a way that we will build a stronger, more robust and more sustainable business.

The Head of Delivery will drive the timely delivery of the Stream, actively tracking progress against key milestones, managing risks and issues and providing input into key reports. Successful candidate will work with the Product Owner to deliver a One Informa event experience. The purpose is to create a seamless, personalised experience before, during, and after events

Reporting to the One Informa Executive (OIE) Accountable, this role works in close collaboration with the Stream Product Owners, Business SME's and Stream Tech, Change and Finance Partners to ensure effective delivery across the Stream.

Key Areas of Responsibilities

Programme Delivery

• Lead the end-to-end delivery of the Stream
• Develop and maintain detailed Stream plans, timelines, and resource plans to meet the milestone and change drop timelines
• Manage dependencies, risks, and issues across the Stream
• Ensure effective Stream governance and control frameworks are in place
• Identify and manage Stream risks and issues
• Monitor and report on Stream progress, milestones, risks and issues, decisions and escalations, outcomes, financial updates and change requests where required

Implementation Management

• Coordinate delivery teams across the Stream
• Manage vendor relationships and third-party deliverables
• Ensure quality standards are maintained throughout delivery
• Collaborate with the Change Partner to support the delivery of training, change and comms activities
• Ensure that the Streams end-end solutions are scrutinised by the right people at the right time, i.e. tech, data, Enterprise Architect, Experience Architect, Business SME's etc.

Budget Management

• Collaborate with the Stream Finance Partner to ensure that projects are delivered within the budget, manage any financial constraints
• Manage resource allocation and capacity planning

Qualifications

Project Management

• Extensive experience in managing large-scale, complex transformation programmes
• Strong knowledge of project management methodologies (Agile, Waterfall)
• Proven track record in delivering complex technical solutions
• Strong decision-making and problem-solving capabilities
• Experience managing risks and issues

Technical Understanding

• Strong grasp of the Media / Events website and Events landscape, with knowledge and understanding of IT migrations
• Highly proficient in the use of Microsoft Office and associated software
• Proficiency in using data and metrics to inform decision making
• Experience with project management tools and task management (e.g., building and managing project timelines)

Communication & Collaboration

• Ability to clearly communicate with stakeholders & manage expectations effectively
• Strong verbal and written communication skills
• Strong negotiation and conflict resolution abilities
• Experience in working with senior leadership teams

Qualifications

• Extensive experience of leading delivery of complex transformation programmes, ideally including customer experience transformation programmes
• Degree in Business, Technology, or related field or other relevant qualifications
• Advanced project management certifications (PMP, PRINCE2, Agile)

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover

• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares

• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more

• Recognition for great work, with global awards and kudos programmes

• As an international company, the chance to collaborate with teams around the world

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch.