Aircraft Presentation Commercial Director

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Overview

Job Title: Aircraft Presentation Commercial Director - UK & Ireland
Reporting to: Chief Commercial Officer UKI
Function: Commercial / Aircraft Presentation
Location: UK & Ireland (hybrid with station visits)

Purpose of the Role:

To lead the commercial strategy, growth, and relationship management of Aircraft Presentation services across UK & Ireland, ensuring profitable contract delivery, innovation, and alignment with client expectations.

Responsibilities

Key Responsibilities:

1. Commercial Leadership & Strategy

• Define and deliver a regional commercial strategy aligned to company targets and market opportunities.
• Own the commercial performance of Aircraft Presentation services across the UKI region, including revenue, margin, and growth KPIs.
• Lead business reviews and financial performance updates, highlighting opportunities and risks.

1. Client Relationship Management

• Build and maintain strong relationships with existing and prospective airline clients.
• Act as the key commercial contact for Aircraft Presentation clients, ensuring service levels are met and exceeded.
• Regularly engage with client stakeholders to identify needs, upsell opportunities, and build long-term partnerships.

1. Tendering & Negotiations

• Lead or support tender submissions and re-bids for new and retained business, ensuring competitive pricing and compelling proposals.
• Oversee pricing models, rate cards, and contractual terms to drive sustainable and profitable growth.
• Negotiate and finalise commercial agreements alongside commercial account owners, in collaboration with legal, finance, and leadership teams.

1. Cross-Functional Collaboration

• Partner with Operational Delivery and QHSE teams to ensure contract requirements are translated into operational plans.
• Provide commercial guidance for new service implementations and change management initiatives.
• Monitor service performance data and initiate improvements where commercial value is impacted.

1. Market Intelligence & Innovation

• Analyse industry trends, customer behaviours, and competitor activities to inform strategic decisions.
• Identify and promote innovative service offerings and solutions that enhance value for clients and differentiate Swissport.
• Contribute to the long-term development of the Aircraft Presentation product suite.

Qualifications

Required Skills & Experience:

• Extensive experience in aircraft presentation services, operationally or commercially.
• Extensive commercial experience in aviation, outsourcing, or facilities services.
• Demonstrable success in growing service lines and managing complex, multi-client commercial portfolios.
• Strong commercial acumen, including financial modelling, pricing, and bid management.
• Outstanding communication, stakeholder engagement, and negotiation skills.
• Ability to operate strategically and tactically within a fast-paced, performance-driven environment.

Core Competencies:

• Strategic thinker with strong business development instincts
• Collaborative and influential, with strong internal and external relationship-building skills
• Results-driven with a focus on margin, efficiency, and client value
• Commercially astute and innovative mindset
• Resilient, self-motivated, and adaptable in a dynamic environment