Head of Credit Control

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

• Responsible for the UK's bad debt charge, which accounts for c.30% of the total bad debt charge
• Work closely with the Director of Collections to design & deploy a strategy that is aligned to the company's risk appetite and growth aspirations
• Managing over 20 heads within the team
• conducting 1-1's and monthly plans with staff
• Develop and enforce comprehensive collections and debt recovery policies
• Ensure compliance with relevant laws, regulations, and industry standards
• Regularly review and update policies to reflect changes in legislation and best practices
• Establish ethical guidelines for debt recovery practices working with a panel of 3rd party suppliers i.e. DCA, Legal partners
• Whilst the role is to lead on the UK Collections portfolio, there will be a requirement to work collaboratively with the Head of Northern Europe & HO Ireland to ensure best practice approach to policy and key processes
• The role holder will also be responsible for UK & Ireland Debt Recovery; therefore, the role holder will need to ensure a seamless and fully optimised end to end debt strategy is in place
• Responsibility for UK & Ireland 3rd party contracts & operational management of our external partners (legal & Debt Collection Agents).
• Key to success will be a proactive approach to managing the debt strategy, starting with point-of-sale procedures, through to applying a customer lens to reduce customers repetitively falling into arears
• Ultimate ownership of the Collections ledger ensuring collaboration with the financial operations team to ensure we remain with Bad debt charge budget
• Identify risks and issues impacting bad debt performance from daily activities in line with policy
• Suggest and implement policy, process or procedural changes to mitigate risk, drive improvement that results in stronger financial results
• Deliver against agreed deadlines on projects
• Design & Deploy a Corporate Account Management approach to our larger customers working with internal Sales, Account Management & Commercial teams