Head of Corporate Services Technology

Head of Corporate Services Technology

Group Tech

Permanent | Full Time

Media City, Manchester | Hybrid* (Travel to all UK ITV sites required, some out of hours working)

Your work matters to millions.

Shaping culture is in the DNA of ITV. So, it's not surprising that you'll find us in every home in the UK, our productions are famous all over the world and we're at the forefront of the digital streaming revolution.

When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact's felt in the business, but big enough that your impact reaches millions of people.

Come develop your skills, change TV and the course of your career. Don't just watch it. Be part of it. Join ITV.

Your impact sends ripples.

The team

Technology underpins everything we do. It's why we're able to create great content and deliver it to our viewers. It drives new commercial opportunities. And it makes communication and collaboration easier than ever.

In a fast-changing world, we not only make sure our systems work effectively but our Technology teams are spearheading the transformation to a digital-first business. There's never been a more exciting time to join our team.

The role

We are looking for a Head of Corporate Services Technology to lead the ongoing evolution of Corporate Services Technology platforms, systems and services to enable ITV's continuing digital transformation, including maximising the investment ITV has made in Oracle Fusion through future automation and innovation.

The role will entail but not be limited to:

• Lead the Corporate Services Technology team, stabilising and then optimising the operating model across resourcing, tooling and processes, ensuring the required skills and capabilities are available to deliver the agreed service levels.
• Provide functional, technical and operational guidance to the Corporate Services Tech team, across the full system landscape covered (key systems include: Oracle Fusion ERP, HCM, EPM). To include: setting technical standards and direction, owning key technical decisions and ensuring good technical governance of ITV's solutions.
• Assume accountability for applicable risk, controls and audit requirements across the covered application landscape
• Establish and grow collaborative, trusted partnerships with key business stakeholders, such that shared ownership and delivery of strategic and operational roadmaps results in demonstrable business value and advances ITV's strategic priorities.
• Champion a strong team culture that centres on the ITV behaviours, promoting collaboration, innovation and continuous improvement. Provide leadership and direction for the team, including objective setting, performance review and personal development.
• Own the delivery of service by the Corporate Services Technology team by defining quality metrics, measuring performance against KPIs and implementing improvements where required.
• Develop and maintain strong and supportive relationships with internal stakeholders across Group Technology and the wider Technology team (eg architecture, security, governance, workplace, product, and platforms teams).
• Proactively manage ITV vendors and partners in the Corporate Services Technology area to ensure quality of service and strong ROI for ITV. Position ITV appropriately with vendors, to grow influence and to bring relevant perspective and insight into ITV.
• Manage budget, including operational and service costs as well as investment spend.

Skills you'll need (minimum criteria)

• Significant experience of functional and technical solution design, development and implementation encompassing both on-premise and cloud-based technologies (PaaS and SaaS); experience of leading a team implementing these technologies.
• Proven experience in operational management and service delivery in the enterprise applications area, and of managing and optimising SaaS operations with particular reference to Oracle Fusion.
• Proven experience in stabilising and optimising ITIL and ITSM processes, with particular reference to SaaS technologies
• Demonstrable experience in developing and maintaining productive and collaborative senior stakeholder relationships.
• Financial accounting and reporting practices applicable to applications, costs and risks.
• Experience of negotiating and managing IT contracts across licensing, hardware and professional managed services, including the associated cost models, for optimum benefit.
• Demonstrable experience in leading a high performing team.
• Engagement with procurement and legal contract advisors for additional information.
• Relevant experience in using data processing, analysis and quality management tools to aid decision-making, as well as to deliver service quality assurance and improvement
• Development and implementation of service delivery operating models, processes and policies.

Other things we're looking for (key criteria)

• Embrace rapid change in business needs, processes and technologies and being inquisitive and able to elicit information from a diverse range of stakeholders on the critical priorities.
• Be adept at resolving issues in collaboration with senior stakeholders and highly passionate about delivering excellent service that is high in quality, efficient and delivers value for money.
• Be data-driven in the identification of opportunities and in your decisions.
• Be comfortable working in a matrix organisation and a pragmatic decision maker.
• Be comfortable taking well-informed risks to achieve business outcomes and have excellent negotiation skills.
• Be comfortable in proactively seeking feedback on performance.
• Have high levels of personal integrity when dealing with sensitive information and data.

ITV is for everyone.

ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we'll guarantee to take you to the next stage* (minimum criteria above).

We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at talkingcareers@itv.com.

Find out more about applying with a disability.

* There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.

Because those who make an impact deserve to be rewarded for it.

ITV offers some great rewards and benefits including

• Flexible working with a range of options to suit everyone
• Generous holiday allowance, plus you can buy more
• Annual bonus opportunity
• Competitive pension contribution
• Save as you earn - with an opportunity to buy ITV shares
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

More about our benefits

Closing date: Friday 5th July 2024

"Please note, on occasion we may receive a very large volume of applications which means applications for a role may close earlier than the referenced closing date. We'd encourage you to apply as soon as possible if interested."]]>