Head of Contact and Assessment

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Job Description

• Suffolk County Council - Endeavour House, Ipswich IP1 2BX / Hybrid working
• £70,086 per annum pro rata
• 18.5 hours per week - Flexible working options available
• Fixed Term or Secondment for 12 months

This post is open to current Suffolk County Council staff only.

As a modern, flexible and effective organisation, we're driven to make a positive difference to the environment, the communities we serve and the careers of our people. That's why, when you join us as Head of Contact and Assessment Services, you'll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.

Reimagine the possibilities.

Your role and responsibilities

As Head of Contact and Assessment, you'll play a pivotal role in leading and delivering high-quality, person-centred services across Adult Social Care. You'll lead your diverse portfolio of services including Customer First, the Independence and Wellbeing Service, and our Financial Inclusion and Advice Service. You will demonstrate situational and responsive leadership with confidence, ensuring strong collaboration across teams and partners to improve outcomes for the people of Suffolk.

This is a unique and exciting opportunity to undertake a senior leadership role alongside the current post holder while they focus on driving major transformation through Contact and Assessment services. You will play a pivotal role in sustaining effective service delivery and performance while operationalising transformation and change and promoting staff wellbeing.

Working closely with the substantive Head of Contact and Assessment and service leaders within your portfolio, you'll:

• drive high quality, effective services supporting Suffolk people to access Adult Social Care (ASC) and Children's and Young People services, deliver timely ASC interventions that promote people's independence and provide robust financial services for customers
• collaborate with Area Directors, County Councillors, and health leaders to deliver joined-up, impactful services
• lead key projects that influence change and support continuous service improvement
• champion innovation and service transformation within your services and across the wider directorate.

This is your opportunity to make a tangible difference while developing your leadership career in a supportive and ambitious environment.

What you'll bring

We're looking for someone who is:

• a confident and compassionate leader with strong experience in operational management and senior leadership
• skilled at building partnerships and influencing across complex systems
• passionate about delivering person-centred care and driving service improvement
• committed to collaboration, innovation, and continuous learning.

If you're excited by the opportunity to lead with purpose and make a real impact, we'd love to hear from you.

You can view a full list of requirements in the Job and Person Profile (JPP). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

You'll be joining the ASC Senior Management Team and a passionate and dedicated operational leadership team across Contact and Assessment services within the Adult Social Care directorate. We're proud of our collaborative culture, where everyone's voice is valued, and ideas are welcomed. We support hybrid working and typically will expect the post holder to work across ASC offices where Contact and Assessment services are based including Endeavour House, Beacon House and at other Countywide offices to connect and collaborate with their teams.

Empowering Everyone

We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report

For more information

Please contact Elissa Rospigliosi for a casual conversation. You can reach them by calling 01473 260261 or emailing Elissa.Rospigliosi@suffolk.gov.uk.

If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.

How to apply

Step 1 - Read the Job and Person Profile.

Step 2 - Click 'Apply Now' to start your online application.

Step 3 - Upload a supporting statement (no more than 500 words) that clearly outlines:

• Why you believe you are the best person for the position
• What skills, experience, and attributes you bring to the team
• How these relate to the responsibilities and values of the role

Please use the Supporting Statement template.

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.

If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailingrecruitment@suffolk.gov.ukor calling 03456 014412.If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11.30pm, 27 July 2025.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.

About Us

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you'll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).