Head of Communications

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Detailed job description and main responsibilities

Communications and Relationship Skill

• Supporting Director of Communications this role is responsible for development, implementation and evaluation of communications strategies, plans, projects, campaigns for UHCW Trust
• Provide communications, marketing communications and media, reputation management advice and training to Executive Team and senior colleagues including Director of Communications and Marketing and other senior managers; deputise for Director of Communications
• Act as communications link between organisation and stakeholders including local community, government departments, professional bodies, local and national government

Knowledge, Training and Experience

• To deliver strategic priorities as part of UHCW strategy to build a positive reputation and help the Trust realise our ambition as an organisation to be a national and international leader in healthcare

• A key communications management role in overseeing the day-to-day operations of the communications service leading and supporting 5 communications staff and ensuring activities are planned, coordinated and as efficient and effective as possible.

Planning and organisational Skills

• Oversight, development, monitoring and delivery of long term strategic and communications plans, often involving changing situations and environmental factors

• Partnership Liaison - Act as a communications link between organisations and stakeholders including local community, government departments, professional bodies, local and national government.
• Evaluating and reporting on metrics that demonstrate the value the communications function delivers and identify areas and plans for improvement.

Physical Skills

• Creative - responsible for ensuring that messages are effectively presented with high quality design and design solutions that achieve the right impact in print, video and images. Oversight of our corporate digital asset management (photography, video) in accordance with GDPR.

Responsibility for Patient/Client Care

• Patient communications - maintaining an overview on quality of communications for patients and their access to information, putting the patient first in all that we do.
• Respond to patients and issues relating to communications service concerns (e.g. Clinical Service Reviews, Court Cases)
• Work with patients on the development of communications e.g. patient stories

Responsibility for Policy/ Service Development

• Improvement - as one of five partners with Virginia Mason Institute in Seattle USA, this role will work closely with our Innovation Hub and improvement teams to showcase our journey of improvement across all services.

Responsibility for Financial and Physical Resources

• Resource management - responsible for effective management of resources including procurement, supplier management and communications budget.

Responsibility for Human Resources

• Lead, manage, motivate and develop the comms team to maintain the highest standard of staff morale and create a climate characterised by high standards, openness and living the Trust values.
• Ensure communications team personal and professional development through review, appraisal, objective setting and personal development plans.

• Training and Service Quality: Ensuring consistent quality of service delivery through governance (policies), standards, staff training and assurance of communications and engagement plans. Production of regular reports on performance and delivery of the communications service.

For further details of the role please see the attached job description.

Person specification

Qualifications

Essential criteria

• See supporting Documents

Experience

Essential criteria

• See supporting documents

Knowledge

Essential criteria

• See supporting documents

Skills

Essential criteria

• See supporting documents

Commitment to Trust Values

Essential criteria

• See supporting documents

To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust's Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.

In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.

UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.

If you are successful at interview you will receive a conditional offer of employment and we'll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.

We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.

Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.

All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

Employer certification / accreditation badges

Documents to download

• Job Description and Personal Specification (PDF, 848.3KB)
• Welcoming Candidates with Disability (PDF, 371.7KB)
• Candidate Information (PDF, 736.7KB)