Head of Communications

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Head of Communications

Application Deadline: 17 August 2025

Department: Communications, Brand and Public Affairs

Employment Type: Permanent - Full Time

Location: Chippenham, Wiltshire

Reporting To: Fran Woodward

Compensation: GBP 68,000 - GBP 75,000 / year

Description

No day will be the same - here are some of the highlights

We have an exciting opportunity for a bold, strategic Head of Communications to join our passionate team. If you love to challenge the norm, spotlight what makes a brand truly unique and can inject fresh energy into how a company shows up in the world, this could be your next big move.

At Good Energy, we're more than just a pioneering renewable energy supplier, we're evolving into a full green services company for homes and businesses. With the UK government targeting a fully clean power grid by 2030, our mission has never been more urgent, or more relevant.

This role is about making sure that relevance is heard. In the role, you'll lead our external and internal communications, ensuring the Good Energy brand stands out in the media, resonates with customers, and earns the trust of stakeholders. You'll own our brand reputation, navigating the challenges of a highly regulated industry while keeping our unique purpose at the forefront.

You'll also play a crucial role in shaping internal communications, engaging our growing team, aligning them with our mission, and ensuring everyone feels connected to the exciting journey we're on.

Responsibilities:

• Strategic communications: Lead the development of a clear, goal-driven communications strategy that speaks to both internal and external audiences. Shape messaging that reflects the full scope of the business and deliver communications that bring Good Energy's strategy to life, clearly, consistently, and with impact.
• Brand development: Discover, create, and amplify compelling stories that grow awareness and engagement with our brand, reaching both consumer and business audiences, now and in the future. You'll bring to life topics like greenwashing, solar, heat pumps, and clean energy in ways that resonate and connect people with our mission and services.
• Campaign planning: Develop and deliver impactful communications for both local and national PR campaigns, ensuring Good Energy is in the forefront of customers minds and firmly in the public conversation.
• Media relations: Lead our press office and manage all media relationships to boost visibility, drive engagement, and strengthen awareness of the Good Energy brand.
• Internal communications: Design and evolve our internal communications strategy, maintaining Good Energy's clear, inclusive, and open approach that supports our strong workplace culture.
• Reputational risk management: Work closely with teams across the business to anticipate and prepare for potential reputational risks, taking the lead on all crisis communication efforts when needed.
• Policy influencing: Partner with our policy and regulatory team to amplify Good Energy's policy priorities in the media, ensuring they align with campaign strategies and contribute to our brand's growth.

What you'll need to succeed

We're seeking an communications leader with a proven track record in strategic delivery, ideally with experience of building and defending a disruptive brand. With experience in leading bold, impactful PR campaigns, you will know how to craft messages that connect with both consumer and business audiences.

As a natural storyteller, you'll bring creativity and clarity to every narrative. You'll be confident in working with senior leaders and external experts, and thrive in fast-paced, high-growth environments. Above all, you'll be purpose-driven, energised by the mission of a cleaner, greener future and skilled at communicating it with authenticity and impact.

Essentials:

• Communications leader - Proven experience in leading and delivering strategic communications.
• Brand PR - Skilled in planning and executing PR campaigns that build brand awareness.
• Consumer and business - Experience creating strategies that engage both consumer and business audiences.
• Creativity - A creative thinker who can craft compelling stories and find the best ways to tell them.
• Stakeholder management - Confident working with a wide range of stakeholders, including senior leaders and industry experts.
• Working at pace - Comfortable operating in a fast-paced, high-growth environment and supporting ambitious goals.
• Teamplayer - You'll thrive in a collaborative culture where we compete externally, not internally.
• Purpose-driven - Passionate about Good Energy's mission and able to communicate that purpose effectively.

Desirables:

• Internal communications - Good Energy has a strong internal communications function meaning prior leadership of or input into a similar sized organisations internal communications strategy is not essential, but experience will be a plus.
• Energy knowledge - energy is a complex industry, and the successful individual will be tasked with communicating technical subjects, so some knowledge or experience of it will be preferable. Some understanding of the energy policy landscape will stand you in good stead.
• Agency experience - demonstrable experience in agency or consultancy where you have worked on campaigns for a breadth of consumer or business brands will be a benefit.

Benefits you can rely on

Great allowances for hybrid working:
GBP 500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
GBP 500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.

GBP 500 annual development allowance: to spend on your chosen development area, whether that's in your current role, or future roles.

20% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You'll also have the option to buy additional leave, allowing for a better work-life balance.

Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

See more of our benefits here