Head Of Commercial Support

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Main Purpose

The Head of Commercial Support has functional responsibility for the Customer Service, Sales Support, Tenders & Bids, Contract Management & Governance and Internal sales teams. Key responsibilities are to ensure that our customer needs are being exceeded and delivery to the internal teams is best in class.

Key Responsibilities

• Create a high-performing Tenders & Bids function that fully supports the activities of the customer-facing sales teams.
• Support Marketing to create detailed Value Propositions to support entry into new markets and to cement our position in existing sectors.
• Lead the internal sales teams to support the Sales Manager community to grow existing and new customers in line with annual targets.
• Build a support function within the Commercial Support infrastructure to manage Commercial governance.
• Develop a Sales Support and Customer Service function that fully supports our Healthcare, Industrial and Service customer portfolios.
• To maintain close communication with other functions and departments around the organisation.
• Develop best practice processes and knowledge sharing.
• Monitor the performance of commercial activities using appropriate KPI metrics and the ability to produce meaningful reports to the Leadership Team and external stakeholders as necessary.
• High level of understanding of current and emerging market trends and technologies.

Experience/Qualifications

• Experience of working in a high-performing Commercial role.
• Experience of working within a Healthcare or Industrial sector would be advantageous.
• Experience of leading a significant Customer
• Service function.Clean driving licence