Head of Client Services

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BHSF Ltd is looking for a Head of Client Services that is passionate about delivering an excellent experience to our customers whilst giving first-class service. This is an exciting role for a confident client-focused professional to join a successful and growing company. The role will include leading the Client Services and Account Management Team to ensure BHSF grows market share by retaining profitable business and developing accounts.

This is a hybrid role, with some travel to the Birmingham office. Working 35 hours per week working between 8.45am - 4.45pm Monday to Friday.

For more detail please click to view Job Description.

About us

BHSF is a not-for-profit health and well-being provider with a proud history of making healthcare accessible to working people. Today, we positively impact workplace well-being - helping to keep employees physically, mentally, and financially healthy. We put employee wellbeing at the heart of everything we do. Our services range from Employee benefits, employee support to health insurance. It doesn't matter if a business has got 10 or 10,000 employees - we've got something to suit everyone. We're super flexible, too. Meaning we can get the workforce the support they need, as soon as possible. By intervening early, we can help to keep employees at work and healthy. Friendly and down-to-earth, we're always on your side. And because we're a not-for-profit provider, your needs come first, every time.

About you

Qualifications:

Desirable

• A degree in a relevant field such as Business Administration, Marketing, Finance, or a related discipline.

Knowledge and Experience:

Required

• Experience leading a B2B account management and retention team
• A track record of operational excellence
• Experience managing through a team, motivating and developing them
• Ability to prioritise and 'cut though the noise'

Desirable

• Experience working within regulated markets
• Health insurance experience/Market knowledge and understanding
• B2B experience, working across multiple distribution channels (direct/intermediary).

Skills:

• High standard of numeracy including analytical skills
• Ability to provide clear, actionable reporting to senior leadership, highlighting trends, risks, and opportunities for improvement
• People leadership including coaching
• Empathy and relationship building
• Project leadership skills
• Effective communication and influencing skills at senior level, representing the company externally to clients and intermediaries as required

Personal Qualities:

• Target Focused and Driven

• High standards of professionalism and presentation
• Excellent communication and influencing skills, internally and externally
• Resilient with excellent organisational skills
• Natural customer focus and critical thinking skills
• A desire to seek continuous improvement and an open curious mind
• Leads with integrity, acts fairly and proportionately.

Additional Benefits

• Smart Casual Dress
• Car allowance
• Sales Manager bonus scheme
• Company Pension
• Company Health Cash Plan
• Life Assurance
• Employee discounts
• On-site parking
• Sick pay
• Hybrid Working