Head of Client Engagement
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Building a sustainable tomorrow
BAM Site Solutions are looking to recruit a Head of Client Engagement to Work closely with the Managing Director and key stakeholders. You will be responsible for building and maintaining strong relationships with key clients. This role aims to increase customer satisfaction, identify business opportunities, and support the company's sales and growth objectives through strategic engagement.
This is a full-time role and will involve a mixture of working from home and on site at Wellingborough. BAM operates a flexible working policy, actively encouraging periods of remote home working and flexibility in start and finish hours to fit into an individual's busy lifestyle.
In addition to an attractive salary we offer a significant benefits package including an company car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership.
Your mission
• Manage and track relationships with key clients, ensuring their needs are met and opportunities for growth are identified.
• Lead the client engagement strategy, including client meetings, feedback sessions, and service improvements.
• Develop and maintain a CRM strategy to manage client data effectively.
• Engage in pricing and pre-construction activities, including bid preparation and contract negotiations.
• Oversee the development of marketing materials to support client engagement initiatives.
• In conjunction with the Managing Director, actively contribute to BAM Site Solutions business strategy, business plans, ensuring compliance and consistent delivery and rolling out of objectives and targets, including reporting requirements.
• Set individual and team objectives for the four depots and Product Managers as assigned, ensuring performance against those objectives.
• Understand and interpret the strategic direction of the Business Unit and align operational delivery to strategic intent within the depot teams.
• Embed a culture of compliance to all UK & Ireland policies, targets, standards, and strategy in relation to safety, health, wellbeing, and sustainability.
• Implement and deliver new opportunities within Site Solutions.
• Embed new engagements and partnership approaches across industry, professional bodies, and trade associations as part of the business unit's future outlook.
• Actively promote and embed product innovation, expertise, and practice into the depots in conjunction with the Product Managers.
• Accountable for achieving client satisfaction and retention targets.
• Responsible for accurate CRM data and reporting on client engagement performance.
• Ensure timely feedback and client insights are fed into business improvement processes.
• Accountable for leading bid and contract negotiation efforts with clients.
Who are we looking for?
We are seeking a relationship-driven professional with a strong background in client engagement, ideally in a business-to-business setting. The ideal candidate will excel at building and maintaining client relationships, identifying growth opportunities, and ensuring client satisfaction. Experience with CRM strategy and managing a team of key account professionals is essential, along with a strategic mindset to align client needs with broader business goals. If you're passionate about driving client success, fostering collaboration, and supporting growth objectives, we want to hear from you.
What's in it for you?
A challenging and continuously changing environment in a forward thinking organisation.
In addition to an attractive salary we offer a significant benefits package including an company car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership.
BAM operates a flexible working policy, actively encouraging periods of remote home working and flexibility in start and finish hours to fit into an individual's busy lifestyle.
Your work environment
People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial.
We're on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.
Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow
Who are we?
The art of building is about building for communities; it's about building for life.
Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.
Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.
Our recruitment process, what you need to know?
BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.