Logistics Manager

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About Us:

Twelve designs and builds the world's most inspiring merchandise and packaging for the world's most coveted brands. Applying our uniquely tested end-to-end methodology, we seamlessly integrate our expert teams and global supply chain to turn wild dreams into high-return realities. Our difference lies in our approach to partnership and our commitment to social responsibility - proudly B-Corp working exclusively with vetted and approved partners.

Position Summary:

Twelve is seeking a driven Logistics Manager to own and optimize our end-to-end EMEA logistics operations, with global reach. You'll lead high-volume global shipments, manage 3PL partners, control budgets, and drive cost and process efficiencies across sea, air, road, and rail freight. This role is pivotal in ensuring compliant, seamless import/export operations, with knowledge of food, liquids, and dangerous goods shipments. Combining strategic thinking with hands-on execution, you'll improve systems, streamline flows, and deliver world-class logistics performance in a fast-growing, innovative business.

Shipment & 3PL Management

• Oversee high volume inbound and outbound logistics (sea, air, road & train), ensuring efficient receipt, storage, and/or distribution of goods.
• Process item receipts in NetSuite, maintaining accuracy in records and inventory levels.
• Track all shipments in a centralized shipment tracker and provide regular updates to stakeholders.
• Manage 3PL partners and programs, and understanding best practices, stock levels and cost optimization.

Logistics Coordination & Cost Optimization

• Manage freight bills, cross-referencing them with product costing sheets for accuracy.
• Identify optimal shipping and transportation routes to balance speed and cost-effectiveness.
• Negotiate and manage contracts with international logistics service providers (freight forwarders, carriers) to ensure competitive pricing and service levels.
• Budget ownership for EMEA logistics operations, including freight, duty, VAT, and warehousing costs.

Process & System Improvements

• Drive process optimization for logistics KPIs, ensuring timely bookings, tenders, and shipments.
• Maintain and update data in NetSuite ERP to enhance operational efficiency.
• Work closely with cross-functional teams to streamline logistics processes, addressing potential delays or inefficiencies.
• Experience optimizing intra-EU road, rail, and short-sea freight flows.

Import/Export Expertise

• Demonstrated experience in food, liquids and dangerous goods logistics, including full compliance with applicable international regulations and handling requirements.
• Strong understanding of EU TARIC fiscal structures and national customs, including VAT deferment schemes and other strategies that support efficient and compliant global import operations, across EMEA markets.
• Ability to perform and oversee accurate HS Code and TARIC classifications to reduce audit exposure, ensure regulatory compliance, and clearly define risk-transfer points across the global supply chain.

Qualifications:

• 5+ years of experience in logistics, supply chain management, or related roles.
• Strong understanding of transportation, warehousing, inventory management, and distribution.
• Experience working with NetSuite (strongly preferred) or other ERP systems.
• Proven track record in negotiation, contract management, and cost control strategies.
• Strong analytical skills, with the ability to interpret logistics data and drive process improvements.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Excellent problem-solving and decision-making abilities in a fast-paced environment.
• Exceptional organizational and time-management skills with the ability to manage multiple priorities.
• Strong leadership, communication, and interpersonal skills, with the ability to collaborate cross-functionally.
• Knowledge of international shipping regulations, customs procedures, and compliance requirements is a plus.

What you can expect:

• Mental Health Mondays: once a month our offices close globally (that's 12 additional days per year!)
• Generous Holiday Time - Including your birthday and time-off around holidays.
• Summer Fridays
• Discretionary Bonuses
• Private Medical Insurance