Head Cashier

Job Description

Grosvenor Casino - Stockton

Can you work in a busy environment, ensuring that financial regulation is followed by your team, customers are looked after, the security and operational efficiency of the cash desk is a priority and you are responsible for protecting the company's assets?

Grosvenor Casino requires an experienced cashier to lead its cash desk operations. An important function of this role is being a coach and mentor to the rest of your team, developing and keeping them engaged.

You will;

• Acknowledge, welcome and assist customers in all areas
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Collaborate and work as part of the larger casino supervisory team
• Compliance with the Gambling Act, licensing objectives, codes of practice, AML and Safer Gambling regulations.
• Ensures that financial transaction thresholds are adhered to by all members in the team and where appropriate exceptions escalated to the Duty/Gaming manager.
• Is accountable for the protection of all company assets assigned to his/her charge
• Follows security procedures and develops new processes in liaison with the gaming/casino managers to improve efficiency and keep assets secure
• In liaison with the gaming managers, train and develop a pool of cash desk breakers.
• Conducts regular appraisals and reviews for team members
• Reports to the Casino Manager (Hosting/Gaming)

Qualifications

• A history of accurate transactional work as a Cashier in order to act as a role model to other cashiers
• A strong understanding and familiarity with all legislation, codes and procedures relating to the cash desk in order to act as a point of reference for cashier training and queries and to conduct cash desk competency interviews
• A thorough understanding of the cash desk computer system
• A current PFL license issued by the Gambling Commission
• Must be able to work shifts at any time of the day, including weekends and bank holidays.

Additional Information

Currently in a supervisor/team leader role with past or current experience of cash desk and licence holder.]]>